Support Programs

Caterpillar offers a number of support programs to help you protect your investment in Cat equipment beyond the length and terms of our standard warranty. The primary options are Extended Service Coverage (ESC) and a Customer Service Agreement (CSA).

ESC offers coverage beyond the standard warranty period and, because it is transferable, it may increase the resale value of your Cat powered vessel.

ESC offers protection against unexpected repair bills and a hedge against rising parts and labor costs by providing parts and labor reimbursement for covered components, less any applicable deductible. Caterpillar’s global service network ensures access to prompt, quality repairs by trained technicians. The broad range of coverage options, which can be customized to suit your individual needs, combined with simple pricing terms provides confidence and peace of mind in your engine’s performance today and tomorrow.

A CSA is one of the most convenient and affordable ways for you to take advantage of Cat dealer resources. Each CSA is custom designed to meet your specific needs.

One of the most important advantages of a CSA is flexibility. There are no pre-determined requirements or specific products or services that you must agree to buy. Instead, every CSA is an individualized plan that fits your needs and your budget. Costs can be based on a flat rate monthly fee, the type of service or repairs performed, or actual engine operating hours.

CSAs cover many aspects of inspection, maintenance and repair. These highly flexible agreements can range from scheduled inspections and preventive maintenance to before-failure overhauls. The services you include in your CSA will depend on your equipment, installation and the technical capabilities of your crew - factors we will carefully analyze with you before an agreement is proposed. Every CSA has one primary goal: to save you valuable time and money.

There are multiple options for both ESC coverage and CSAs. For more information, contact your Cat dealer.

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EXTENDED SERVICE COVERAGE

Caterpillar provides customers around the world with the tools they need to protect their investment. Extended Service Coverage offers coverage beyond the standard warranty period.

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EXTENDED SERVICE COVERAGE FOR ENGINE OVERHAULS

Our Bundled Repair Solutions making it easy to select and order engine maintenance and overhaul products and services to keep your vessel on the water longer.

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CUSTOMER SUPPORT AGREEMENTS

Click here to download a brochure that provides details on our customer support agreements.

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