Do You Need a CSA?
Customer Support Agreements are an excellent tool for managing new Cat® equipment right from the start. But agreements can also be written after the sale to help you control costs and improve availability. In every case, you get access to trained experts who know more about your Cat equipment than anyone else. Building the right CSA always begins with a careful assessment of your needs and ends with an agreement that provides you with the lowest possible cost per production unit.
How can a CSA help you?
Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Chances are, your Cat Dealer can provide service in a more timely, efficient and cost-effective manner. You save money, improve availability and have more time to concentrate on other important aspects of your business.
Is your equipment always available when you need it?
Do you perform all of the recommended services and inspections at all recommended intervals?
Do you have a preventive maintenance program?
Are 20 percent or more of your repairs after failure?
What are your owning and operating costs?
Focusing on Your Real Job
All of these factors impact your bottom line. A CSA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians. It sounds simple, but the fact is, you may wear a number of hats in your business - from operator to equipment manager and service technician. A CSA can cover any or all of your equipment management needs, allowing you the benefits of working with the experts, your Cat Dealer.