Remote Services




An efficient jobsite is a profitable jobsite. But how do you boost efficiency when you have to shut machines down for service or updates, wait for dealer personnel to arrive on site or take machines into the dealership for service — all of which result in unwanted downtime? Turn to Remote Services instead.

By enabling your Cat® dealer to perform certain diagnostics and updates from afar, Remote Troubleshoot and Remote Flash let you spend more time working productively.


Machine troubleshooting made simple

Sometimes, when you receive a fault code or an alarm, it’s not apparent exactly what the issue is or the best way to resolve it. And often, you don’t want to stop working while you wait for a dealer service technician to arrive and diagnose the problem. Remote Troubleshoot solves that dilemma by analysing issues remotely.

This technology lets your dealer run diagnostic testing on your connected machine while it’s still operating. It’s an efficient way to pinpoint a potential issue and determine the right course of action to correct it — fast. Because the problem is identified in advance of a service visit, your dealer technician arrives at your jobsite with the right information, parts, tools and instructions to complete the repair quickly and accurately the first time.

The result? With Remote Troubleshoot, your machines get back up and running as soon as possible, saving you time and money.

Remote Services Overview Video

Software updates on your schedule

On today’s high-tech equipment, making sure you have the latest software in place is critical. You want to get all the performance benefits each update brings to your products. But the last thing you want to do is stop a machine that’s working productively just so it can receive an update. With Remote Flash, you don’t have to. Here’s how it works:

  • You receive a notification from your Cat dealer that a new software update is available.
  • Your dealer pushes the available flash files to your machine remotely.
  • An authorised user at your site uses a mobile device to confirm the asset is ready to begin the flash, then initiates the flash and confirms post-flash performance.

It’s that easy! Remote Flash reduces the time it takes to update machine software by as much as 50 percent. There’s no need to wait for a dealer technician to arrive to perform the update and no reason to take the machine off the job. Plus, you can perform the updates when they’re convenient for your operation.


Efficiency delivered remotely

Remote Services help ensure your machines are always operating at optimum performance levels, so you get maximum efficiency with minimum downtime. For more details about Remote Troubleshoot and Remote Flash — and to see a list of eligible machine models — talk to your local Cat dealer.

Remote Services Brochure Remote Services Brochure


Find out how this suite of cutting-edge remote technologies boosts efficiency and reduces downtime to help you work more profitably.

Customer on worksite checking VisionLink Customer on worksite checking VisionLink


This asset management and fleet productivity solution takes telematics data from your equipment and turns it into insights you can use to make decisions that boost productivity, lower costs and improve safety and security.


Customer Service Agreements: MORE THAN MAINTENANCE

A Customer Service Agreement, or CSA, is built around your needs — needs that may extend far beyond maintenance. Work with your dealer to custom design a plan that saves you time and money.

EXPLORE CSAs dark gray texture



Command for Construction Command for Construction


For the construction industry, autonomy isn’t some far-off future. It’s here now — and more innovations are on the way to make every site as safe and productive as possible.

Bauma 2019 Show Floor Models Bauma 2019 Show Floor Models


Take a closer look at the 60-plus Cat machines on display at bauma 2019. Get more details on new features, onboard technologies and specifications.


What's new at bauma?

If you're ready to rewrite the rules for your operation, bauma 2019 is the place to be. Discover all the ways we're empowering you to work more productively and profitably — with the widest choice of machines, the best connectivity for managing the jobsite and the most advanced technology for increasing fuel efficiency.

See it all blue texture background