An efficient jobsite is a profitable jobsite. But how do you boost efficiency when you have to shut machines down for service or updates, wait for dealer personnel to arrive on site or take machines into the dealership for service — all of which result in unwanted downtime? Turn to Remote Services instead.
By enabling your Cat® dealer to perform certain diagnostics and updates from afar, Remote Troubleshoot and Remote Flash let you spend more time working productively.
Sometimes, when you receive a fault code or an alarm, it’s not apparent exactly what the issue is or the best way to resolve it. And often, you don’t want to stop working while you wait for a dealer service technician to arrive and diagnose the problem. Remote Troubleshoot solves that dilemma by analysing issues remotely.
This technology lets your dealer run diagnostic testing on your connected machine while it’s still operating. It’s an efficient way to pinpoint a potential issue and determine the right course of action to correct it — fast. Because the problem is identified in advance of a service visit, your dealer technician arrives at your jobsite with the right information, parts, tools and instructions to complete the repair quickly and accurately the first time.
The result? With Remote Troubleshoot, your machines get back up and running as soon as possible, saving you time and money.
On today’s high-tech equipment, making sure you have the latest software in place is critical. You want to get all the performance benefits each update brings to your products. But the last thing you want to do is stop a machine that’s working productively just so it can receive an update. With Remote Flash, you don’t have to. Here’s how it works:
It’s that easy! Remote Flash reduces the time it takes to update machine software by as much as 50 percent. There’s no need to wait for a dealer technician to arrive to perform the update and no reason to take the machine off the job. Plus, you can perform the updates when they’re convenient for your operation.
Remote Services help ensure your machines are always operating at optimum performance levels, so you get maximum efficiency with minimum downtime. For more details about Remote Troubleshoot and Remote Flash — and to see a list of eligible machine models — talk to your local Cat dealer.
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