MORE THAN MAINTENANCE

Customer Service Agreements Help You Get More Done For Less Cost

 

When you hear the term Customer Service Agreement, or CSA, do you immediately think of maintenance? Services and support to help you maintain your assets can be key pieces of a CSA, but many agreements go much further to help you enhance your overall operation. 

 

Extend Service intervals by 6x Extend Service intervals by 6x

Choose how you want to reduce your costs

A CSA is built around your needs — there are no predetermined requirements or specific products or services you must agree to buy. Instead, you work with your dealer to custom design a plan that saves you time and money.

  • Create a flexible agreement that protects you against failures 
  • Take advantage of dealer support to lower your operating and maintenance costs 
  • Extend service intervals with genuine Cat® parts, which are part of all CSAs
Up to 50% Longer Component Life Up to 50% Longer Component Life

Connect to get more out of your assets

Today's connected machines help you get even more value from a CSA. It's a great way to keep your equipment up to date with the latest technology or ensure someone is monitoring any health, operation or safety issues that could affect your productivity and profits.

  • Enhance machine performance with annual technology upgrades
  • Keep equipment operating at peak performance with real-time asset monitoring
  • Reduce risk by tracking asset location, hours and operator access
Improve Productivity by 20% Improve Productivity by 20%

Operate more efficiently and productively

When it comes to running your business, you're the expert. A CSA gives you more time to focus on what you do best, while your Cat dealer provides the expert advice, service and support to improve machine performance.

  • Run your components longer with CSA packages that include Cat parts
  • Enhance productivity through regular touchpoints and software updates
  • Leverage dealer expertise to improve machine reliability and profitability

Are you up to the challenge?

The best operators in the world will take to the dirt for our 2019 Global Operator Challenge, racing against the clock to complete a series of complex challenges that will test their agility, skills and mental toughness. Are you ready to show us what you can do at the controls of a new Cat machine?

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Caterpillar Innovation Caterpillar Innovation

INNOVATION IN ACTION

From electrification to automation and beyond, we're always innovating to develop new solutions for changing needs. See what breakthroughs are on display at bauma 2019.

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Bauma 2019 Show Floor Models Bauma 2019 Show Floor Models

CAT® PRODUCTS ON DISPLAY

Take a closer look at the 60+ Cat machines on display at bauma 2019. Get more details on new features, onboard technologies and specifications.

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MORE OPTIONS. MORE UPTIME.

The same solution doesn't work for everyone. That's why we're committed to providing you with options — in the areas of parts, service, repairs and more — so you can choose the one that fits your needs and keeps your operation running smoothly. 

 

Dealer Tech working on Engine Dealer Tech working on Engine

REPAIR AND MAINTENANCE TAILORED AROUND YOU

When it comes to repairs, you have choices. Some are better when turnaround time is critical; others make more sense for older or less utilised machines. Your dealer will walk you through the repair options available for your specific situation.

CHECK OUT YOUR OPTIONS
Large Wheel Loader with Advansys G.E.T. Large Wheel Loader with Advansys G.E.T.

NEXT GENERATION HAMMERLESS GET

Move more material with less downtime with the Cat Advansys™ hammerless system. Tips and adapters are simple to install, last longer and deliver higher productivity in demanding applications.

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Mini Excavator Working Mini Excavator Working

THE RIGHT PARTS FOR YOUR MACHINE AND BUDGET

Developed by Caterpillar for small and medium-sized Cat construction equipment, Yellowmark™ parts strike the right balance between convenience and reliability at a more affordable price.

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What's new at bauma?

If you're ready to rewrite the rules for your operation, bauma 2019 is the place to be. Discover all the ways we're empowering you to work more productively and profitably — with the widest choice of machines, the best connectivity for managing the jobsite and the most advanced technology for increasing fuel efficiency.

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