Zero-Incident Performance (ZIP™) Process

Zero-Incident Performance (ZIP™) Process

Through leadership, assessment, training, coaching and communication support, Caterpillar Safety Services facilitates sustainable safety performance at levels never thought possible.

You supply the personnel and we will help facilitate dissatisfaction with the status quo. As soon as leaders throughout the organization begin to recognize and believe why working safely is no less important than meeting production goals, the ZIP Process helps shape a strategy and tap into your most powerful catalyst of all: involvement.

Wherever you are in your safety-culture journey, the ZIP Process is the formula that allows you to hit the ground running. Once the strategy is cast and milestones are determined, your internally led teams can choose between accelerated hyper-focused safety continuous improvement events or periodic coaching throughout the year. Either way, you can be sure that you will get the best support and assistance possible.


The Caterpillar Safety Services ZIP Process: the formula for Continuous Improvement

1. Engage Leadership
Introduce Zero-Incident Performance principles in a Safety Culture Leadership Roundtable. Get commitment.

2. Assess the Culture
Assess the health of the culture with the Safety Perception Survey and Qualitative Interviews. Communicate the findings that drive the strategic plan. Identify the milestones to create traction and ensure progress.

3. Build the Plan
Set the foundation to carry out the vision; establish the structure to elevate safety management processes; build involvement, overcome deficiencies, and drive systems of accountability.

4. Develop the Processes
Form Continuous Improvement Teams to arrive at the specific tactics to advance high-priority processes. Timelines, milestones and the beginnings of a safety accountability system are being put in place.

5. Implement the Processes
Continuous Improvement Teams deliver the outcomes: what needs to improve and how. Processes developed by the Continuous Improvement Teams will be tested, then fully implemented.

6. Check the Processes
Ensure sustainability. An Evaluation Team observes and reports on each focus area, evaluates revised processes, and identifies potential shortcomings.



Our safety experts offer a number of consulting services to help you institute a culture of safety on our site.

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Caterpillar Safety Services uses industry best practices and proven processes to help elevate customers to the next level on their safety journey.

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To learn more about what Caterpillar Safety Services can do for your operation, contact us directly.