Customer Support Agreements

Get more work done at a lower cost

Customer Value Agreements

Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Your Cat dealer can help you maintain that built-in value through a Customer Value Agreement (CVA).

What is a Customer Value Agreement?

A CVA is any arrangement between you and your Cat dealer that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that your Cat dealer will provide you with careful planning and ongoing attention that will help you succeed.

When you have a CVA with your Cat dealer, you have more time to do what you do best – run your business. Trained dealer technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone's goal is the same: helping you get more work done at a lower cost.

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Customer Value Agreements Customer Value Agreements

What are the benefits of a Customer Value Agreement?

Agreement Flexibility – adapt to level of support to meet your requirements

All maintenance parts and tools – Cat maintenance parts/tools for routine services

Accurate, professional testing – Caterpillar trained technicians have the specialist knowledge, technology, and global backup to check your equipment

Early Warning – advanced diagnostics to identify problems and schedule repairs

Plan ahead with greater confidence – improved reliability enables tighter scheduling of maintenance intervals

Increased uptime – engines run longer and more efficiently, improving profitability

Benefits Benefits

Customer Value Agreement FAQs

How does a CVA work?

Do You Need a CVA?

How can a CVA help you?

Is your equipment always available when you need it?

Do you perform all of the recommended services and inspections at all recommended intervals?

Do you have a preventive maintenance program?

Are 20 percent or more of your repairs after failure?

What are your owning and operating costs?



Focusing on Your Real Job

What percentage of your resources are spent on the following?

  • Finding and training mechanics
  • Repair tools, equipment and diagnostic tooling
  • Environmental disposal fees
  • Employee benefits
  • Parts inventories
  • Shop building upkeep, taxes, insurance, utilities
  • Service and lube trucks

All of these factors impact your bottom line. A CVA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians. It sounds simple, but the fact is, you may wear a number of hats in your business – from operator to equipment manager and service technician. A CVA can cover any or all of your equipment management needs, allowing you the benefits of working with the experts, your Cat Dealer.

Focusing on your real job Focusing on your real job

Working for You

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