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Cat Concierge Springs Into Action to Help PASSION Yacht Crew
With Cat® Concierge, getting access to a wealth of knowledge and premier support from your global Caterpillar Marine network is just a call away. When the crew of the luxury motor yacht, Passion, needed support they knew exactly what number to call.
“Our safe haven is Cat Concierge,” says Emmott, the owner’s representative for Passion, a highly successful charter vessel that operates primarily in the Mediterranean and Caribbean. “They’ve been excellent in responding to our requests.”
Recently a technical issue occurred with a tight timeline for response and the crew of Passion reached out to the Cat Concierge for diagnosis and repair. “If it weren’t for them, our engine wouldn’t have been ready to operate in time for our next trip,” says Passion’s chief engineer Steve Long.
Cat Concierge provides premium global customer support available 24/7 to the owners of yachts powered by Cat engines. The team is available anywhere at any time to provide technical expertise, assist with services, or to simply answer your questions about Caterpillar equipment.
“With Cat Concierge, you have a single point of contact who can tap into a broader base of knowledge and resources about what might be going on with your engine,” Emmott says. “It’s a one-stop-shop for advice and support. Our product representative is a calming voice of reason who keeps us informed and up-to-date on the progress of any given repair.”
Talk to your local dealer about Cat Concierge service for your luxury motor yacht for the ultimate yachting experience.