Javier Sánchez, director of mining and raw materials for Colombian cement operator Cementos San Marcos, isn’t looking for a repair provider. He’s looking for a strategic partner invested in his company’s success — and he’s found one in Cat® dealer Gecolsa.
“We’ve made it clear that we consider them to be our business partner,” Sánchez says. “We need a company that supports us in terms of maintenance and operator training.”
Carlos Alberto Trujillo, parts and service support representative for Gecolsa, works closely with Cementos San Marcos to make sure its fleet of Cat articulated trucks, wheel loaders and excavators is operating at peak performance. Trujillo inspects equipment every 15 days, then meets with the company’s maintenance technicians to discuss any service needs or components requiring repairs. Fixed-price repair options make those conversations easier.
“In line with the components’ service hours and their state, after a preliminary inspection, we work out a strategy with the current fixed prices,” Trujillo says.
That partnership is paying off, according to Sánchez. “We have been able to eliminate faults that occur repeatedly and that make you lose equipment availability and business continuity.”