Unmatched Commitment. 
No Compromises.

Long-term Service Agreements
Long-term Service Agreements

Electric Power Generators Long-Term Service Agreements (LTSA)

WHAT’S A long-term service agreement (LTSA)?

An LTSA is a Customer Value Agreement (CVA) of at least five years between you and your Cat® dealer to perform factory outlined inspections and services for your generator set based on the product’s Operations and Maintenance Manual.

contact your local dealer about an LTSA
LTSA Graphic
LTSA Graphic

Power Systems LTSA Support. No Compromises.

With LTSAs, the focus is on what we deliver: a customer outcome, such as hassle-free maintenance or genset engine protection. It is lifecycle-driven with focus on value promises; selling a customer parts, or parts and labor. 

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3 reasons Engines fail:

Untimely maintenance, improperly performed maintenance, poor condition monitoring practices

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UNMATCHED PARTS AVAILABILITY

23 worldwide distribution locations handling 423K+ orders per day

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100+ EXPERTLY TRAINED DEALERS

You can rely on

What to Expect in Your Generator Set LTSA

Hassle-free Ownership

Caterpillar and your Cat dealer are dedicated to making sure you get the most from your equipment with outstanding service and support. Let’s explore what services we have to offer.

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Hassle-free ownership
Hassle-free ownership

Peace of Mind from Equipment Health Management

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly – often before they result in costly repairs and unscheduled downtime.

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CAT® CONNECT
CAT® CONNECT

Hassle-Free Maintenance

Your LTSA unlocks maintenance efficiencies to optimize engine maintenance from genuine Cat parts delivered right to you, right on time to flexible service options to best suit your application.

see maintenance and support options
Hassle-Free Maintenance
Hassle-Free Maintenance

Security of Expert Dealer Support

Your LTSA offers resources for maintenance planning, repairs, rebuilds, and upgrades, with diagnostic and troubleshooting support as well as expert dealer advice and training options.

Contact Your Dealer
Security of Expert Dealer Support
Security of Expert Dealer Support

YOUR RELIABLE PARTNER

Ready to learn more about LTSAs? Use this dealer locator to find your Cat dealer. They’re ready when you are to discuss the right LTSA for your operation. 

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YOUR RELIABLE PARTNER
YOUR RELIABLE PARTNER

CAT® CONNECT – MORE VALUE, LESS STRESS

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly – often before they result in costly repairs and unscheduled downtime.

learn about remote monitoring
Cat Connect
Cat Connect

LTSAs for G3512H/G3516H/G3520H COMBINED HEAT AND POWER (CHP) Generators

Your Cat dealer can help you choose an LTSA for your G3512H/G3516H/G3520H CHP generator.

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LTSAs for G3512H/G3516H/G3520H
LTSAs for G3512H/G3516H/G3520H

LTSAs for THE G3516 LOAD MANAGEMENT GENERATOR

Your Cat dealer can help you choose an LTSA for your G3516 load management generator.

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LTSAs for G3516 Load Management Generator
LTSAs for G3516 Load Management Generator

drive your business forward

When constant power is critical, you need a reliable partner to help manage the total care of your equipment.

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Long-term Service Agreements.
Long-term Service Agreements.

Product Support

From maintenance and parts to financing and training, we’re committed to help you control and manage costs, manage risk, and safeguard your operation. 

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Product Support
Product Support

electric power

Caterpillar offers the industry’s widest range of electric power products. The Caterpillar Electric Power team will work directly with you for the life of your power system – from configuration to installation to operation.

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electric power
electric power

Electric Power Products

Any size or shape. In any regulatory environment. When you need power, Caterpillar is equal to the challenge. Our generators are used in a variety of applications.

View Electric Power Products
Electric Power Products
Electric Power Products

YOUR BUSINESS, OUR COMMITMENT

From online parts ordering to DIY maintenance checklists and online training, we've got you covered with a wide range of tools, so you can keep doing the work.

view ONLINE TOOLS AND RESOURCES
YOUR BUSINESS, OUR COMMITMENT
YOUR BUSINESS, OUR COMMITMENT