Certified Marine Dealer

5 Factors that set certified dealers apart

To be recognized as a Cat® Certified Marine Dealer, each dealership must complete the rigorous Marine Service Assessment, which evaluates performance across seven key categories — ranging from initial customer contact and planning through field repair and follow-up. DNV GL, the world’s leading ship and offshore classification society, then independently verifies the results through an onsite audit.

Here’s just a sampling of what you can expect when you work with a Cat Certified Marine Dealer:

1. Dedicated Team

A stand-alone marine organization within the dealership focuses on developing solutions and providing support that meets your unique needs.

2. Highly Trained Technicians

All technicians participate in a structured curriculum endorsed by Caterpillar for medium- and high-speed diesel engines. At least 60% have 5+ years of experience as a Cat marine engine technician or equivalent.

3. Global Support

Dealers cooperate across territories to deliver seamless support, regardless of where your vessel is built or operating. They deploy technicians and parts to foreign countries without immigration or customs delays.

4. Excellent Communication

All customer-facing personnel are trained to manage customer relationships and resolve any issues you have quickly. After-hours call coverage is in place to help you deal with emergencies fast.

5. Safety Focus

All personnel who step on board your vessel are trained in and committed to practicing good marine safety measures.