Cat® Remote Services for Oil & Gas Customers

oil & Gas

Save time and money on software updates and troubleshooting with Cat® Remote Services

 

 

Keep downtime to a minimum, eliminate unnecessary service trips to your sites and speed up repairs with Cat® Remote Services. All you need to take advantage of these time- and money-saving tools is Cat Product Link™ hardware installed on your equipment.* Cat Remote Services include:

  • REMOTE FLASH: Allows Caterpillar and/or a Cat dealer to send most Electronic Contril Module (ECM) updates directly to your equipment from any location – no site visit necessary.

1. The dealer determines when new software is required and authorizes Remote Flash.

2. Software is downloaded to the equipment while it’s still in operation.

3.  The customer then intiates the software to be installed on the individual equipment control modules.  For Oil & Gas applications, customer must be within 75m of equipment to initiate the software update.

4. The customer is notified and thie install is complete. 

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  • REMOTE TROUBLESHOOT: Let’s Caterpillar and/or a Cat dealer establish a remote connection to your equipment and perform most Caterpillar Electronic Technician (Cat ET) tasks from afar.  A Cat dealer expert will view the asset’s data in near real time and determine if there is an issue.  If a site isit for repair is required, your Cat dealer will have the information necessary to send the right technician, the right tools, and the right parts on the first trip – reducting your repair costs and downtime. 

1. Customer call the dealer to report an issue with the equipment.

2. The dealer technician initiates a Remote Troubleshoot session, accessing live equipment diagnostics information, and remotely indentifies problems.

3.  If required, the technician arrives on site to carry out the repair, with the correct parts in hand.

4.  Equipment is operating at full efficiency with minimal downtime. 

 

 

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*Contact your Cat dealer to see if your equipment is eligible for Cat Remote Services.

 

 

READY TO LEARN MORE HOW REMOTE SERVICES CAN WORK FOR YOUR OPERATION?

START HERE

 

 

Cat® Dealers make the difference

From helping you set up the ideal Cat Customer Value Agreement (CVA) for your operation, to providing the parts, service and expertise you need to keep your assets running reliably, your Cat dealer is committed to your success and standing by to help.

Connect with your dealer
oil & Gas

 

 

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