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Wheel Loaders

972M XE

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Overview

The Cat® 972M XE Wheel Loader is the class leader in fuel efficiency and offers significantly lower long-term costs. This machine meets emission standards and is designed to improve fuel economy without interrupting performance. The reliability, durability, and versatility results in a machine that is better built to meet your needs.

Engine

Units:
Net Power - ISO 9249 311.0 HP 232.0 kW Less
Maximum Net Power - 1,600 rpm - SAE J1349 - Metric 315.0 HP 232.0 kW Less
Displacement 568.0 in³ 9.3 l Less
Maximum Net Power - 1,600 rpm - SAE J1349 311.0 HP 232.0 kW Less
Engine Model Cat C9.3 Cat C9.3 Less
Peak Gross Torque - 1,200 rpm - SAE J1995 1275.0 ft·lbf 1728.0 N·m Less
Maximum Net Power - 1,600 rpm - ISO 9249 311.0 HP 232.0 kW Less
Peak Gross Torque - 1,200 rpm - ISO 14396 1260.0 ft·lbf 1708.0 N·m Less
Maximum Net Power - 1,600 rpm - ISO 9249 - Metric 315.0 HP 232.0 kW Less
Maximum Net Torque - 1,200 rpm 1193.0 ft·lbf 1618.0 N·m Less
Note The air conditioning system on this machine contains the fluorinated greenhouse gas refrigerant R134a (Global Warming Potential = 1430). The system contains 1.6 kg of refrigerant which has a CO2 equivalent of 2.288 metric tonnes. The air conditioning system on this machine contains the fluorinated greenhouse gas refrigerant R134a (Global Warming Potential = 1430). The system contains 1.6 kg of refrigerant which has a CO2 equivalent of 2.288 metric tonnes. Less

Weights

Operating Weight 54871.0 lb 24896.0 kg Less
Note Weight based on a machine configuration with Michelin 26.5R25 XHA2 L3 radial tires, full fluids, operator, standard counterweight, cold start, roading fenders, Product Link™, manual diff lock/open axles (front/rear), power train guard, secondary steering, sound suppression and a 4.8 m³ (6.28 yd³) general purpose bucket with BOCE. Weight based on a machine configuration with Michelin 26.5R25 XHA2 L3 radial tires, full fluids, operator, standard counterweight, cold start, roading fenders, Product Link™, manual diff lock/open axles (front/rear), power train guard, secondary steering, sound suppression and a 4.8 m³ (6.28 yd³) general purpose bucket with BOCE. Less

Bucket Capacities

Bucket Capacities 3.20-9.94 m³ (4.19-13.00 yd³) 3.20-9.94 m³ (4.19-13.00 yd³) Less

Operating Specifications

Static Tipping Load - Full 37° Turn - With Tire Deflection 35626.0 lb 16164.0 kg Less
Breakout Force 44075.0 lbf 196.0 kN Less
Static Tipping Load - Full 37° Turn - No Tire Deflection 38396.0 lb 17421.0 kg Less
Note (1) For a machine configuration as defined under ?Weight.? For a machine configuration as defined under ?Weight.? Less
Note (2) Full compliance to ISO 143971:2007 Sections 1 thru 6, which requires 2% verification between calculations and testing. Full compliance to ISO 143971:2007 Sections 1 thru 6, which requires 2% verification between calculations and testing. Less

Transmission - Virtual Gears

Reverse - 3 17.1 mile/h 28.0 km/h Less
Forward - 1 4.1 mile/h 6.7 km/h Less
Forward - 2 7.7 mile/h 12.6 km/h Less
Reverse - 2 7.7 mile/h 12.6 km/h Less
Forward - 3 13.5 mile/h 22.1 km/h Less
Forward - 4 24.5 mile/h 39.5 km/h Less
Reverse - 1 4.1 mile/h 6.7 km/h Less
Note Maximum travel speed in standard vehicle with empty bucket and standard L3 tires with 826 mm (32.5 in) roll radius. Maximum travel speed in standard vehicle with empty bucket and standard L3 tires with 826 mm (32.5 in) roll radius. Less

Hydraulic System

Implement System - Maximum Operating Pressure 4496.0 psi 31000.0 kPa Less
Hydraulic Cycle Time - Total 11.0 s 11.0 s Less
Implement System - Maximum Pump Output at 1,600 rpm 102.0 gal/min 385.0 l/min Less
Implement Pump Type Variable Displacement Piston Variable Displacement Piston Less

Service Refill Capacities

Differential - Final Drives - Front 15.1 gal (US) 57.0 l Less
Cooling System 19.0 gal (US) 71.6 l Less
Crankcase 6.5 gal (US) 24.5 l Less
DEF Tank 4.4 gal (US) 16.8 l Less
Transmission 16.6 gal (US) 63.0 l Less
Differential - Final Drives - Rear 15.1 gal (US) 57.0 l Less
Fuel Tank 79.8 gal (US) 302.0 l Less
Hydraulic Tank 33.0 gal (US) 125.0 l Less

Sound

Note (2) **For machines in European Union countries and in countries that adopt the ?EU Directives.? **For machines in European Union countries and in countries that adopt the ?EU Directives.? Less
With Cooling Fan Speed at Maximum Value - Exterior Sound Power Level (ISO 6395:2008) 107.0 dB(A) 107.0 dB(A) Less
Note (1) *Distance of 15 m (49.2 ft), moving forward in second gear ratio. *Distance of 15 m (49.2 ft), moving forward in second gear ratio. Less
With Cooling Fan Speed at Maximum Value - Exterior Sound Pressure Level (SAE J88:2013) 76 dB(A)* 76 dB(A)* Less
With Cooling Fan Speed at 70% of Maximum Value - Operator Sound Pressure Level (ISO 6396:2008)** 67.0 dB(A) 67.0 dB(A) Less
With Cooling Fan Speed at 70% of Maximum Value - Exterior Sound Power Level (ISO 6395:2008)** 105 LWA*** 105 LWA*** Less
Note (3) ***European Union Directive ?2000/14/EC? as amended by ?2005/88/EC.? ***European Union Directive ?2000/14/EC? as amended by ?2005/88/EC.? Less
With Cooling Fan Speed at Maximum Value - Operator Sound Pressure Level (ISO 6396:2008) 67.0 dB(A) 67.0 dB(A) Less

Buckets

Bucket Capacities 3.20-9.94 m³ (4.19-13.00 yd³) 3.20-9.94 m³ (4.19-13.00 yd³) Less

Dimensions - High Lift

Hinge Pin Height at Maximum Lift 15.67 ft 4793.0 mm Less
Centerline of Rear Axle to Hitch 5.75 ft 1775.0 mm Less
Height - Top of Exhaust Pipe 11.5 ft 3522.0 mm Less
Maximum Width over Tires 9.83 ft 3009.0 mm Less
Rack Back - Maximum Lift 71 degrees 71 degrees Less
Ground Clearance 1.42 ft 434.0 mm Less
Height - Top of ROPS 11.75 ft 3587.0 mm Less
Tread Width 7.25 ft 2230.0 mm Less
Overall Length - Without Bucket 26.58 ft 8109.0 mm Less
Lift Arm Clearance at Maximum Lift 13.58 ft 4140.0 mm Less
Height - Top of Hood 9.17 ft 2818.0 mm Less
Wheel Base 11.58 ft 3550.0 mm Less
Rack Back - Carry Height 49 degrees 49 degrees Less
Centerline of Rear Axle to Edge of Counterweight 8.17 ft 2500.0 mm Less
Hinge Pin Height at Carry 2.5 ft 778.0 mm Less
Rack Back at Ground 39 degrees 39 degrees Less
Note All dimensions are approximate and based on L3 XHA2 tires. All dimensions are approximate and based on L3 XHA2 tires. Less

Dimensions - Standard Lift

Centerline of Rear Axle to Edge of Counterweight 8.17 ft 2500.0 mm Less
Rack Back - Maximum Lift 56 degrees 56 degrees Less
Centerline of Rear Axle to Hitch 5.75 ft 1775.0 mm Less
Overall Length - Without Bucket 25.5 ft 7774.0 mm Less
Wheel Base 11.58 ft 3550.0 mm Less
Hinge Pin Height at Carry 2.17 ft 680.0 mm Less
Height - Top of Exhaust Pipe 11.5 ft 3522.0 mm Less
Ground Clearance 1.42 ft 434.0 mm Less
Rack Back - Carry Height 50 degrees 50 degrees Less
Height - Top of Hood 9.17 ft 2818.0 mm Less
Tread Width 7.25 ft 2230.0 mm Less
Lift Arm Clearance at Maximum Lift 12.58 ft 3843.0 mm Less
Rack Back at Ground 41 degrees 41 degrees Less
Hinge Pin Height at Maximum Lift 14.58 ft 4458.0 mm Less
Height - Top of ROPS 11.75 ft 3587.0 mm Less
Maximum Width over Tires 9.83 ft 3009.0 mm Less
Note All dimensions are approximate and based on L3 XHA2 tires. All dimensions are approximate and based on L3 XHA2 tires. Less

Engine - Tier 4 Final/Stage IV

Emissions Tier 4/Stage IV Tier 4/Stage IV Less

Attachments

Find the right attachments to fit this machine.

Find
Flat Floor Buckets - Performance Series
Flat Floor Bucket 4.0m³ (5.25yd³) Flat Floor Bucket 4.0m³ (5.25yd³) Flat Floor Bucket 4.2m³ (5.50yd³)Performance Series Flat Floor Bucket 4.2m³ (5.50yd³)Performance Series Flat Floor Bucket 4.2m³ (5.50yd³)Performance Series Flat Floor Bucket 4.4m³ (5.75yd³) Flat Floor Bucket 4.4m³ (5.75yd³)Performance Series Flat Floor Bucket 4.4m³ (5.75yd³)Performance Series Flat Floor Bucket 4.6m³ (6.00yd³)Performance Series Flat Floor Bucket 4.6m³ (6.00yd³)Performance Series Flat Floor Bucket 4.6m³ (6.00yd³)Performance Series Flat Floor Bucket 4.6m³ (6.00yd³)Performance Series Flat Floor Bucket 4.7m³ (6.10yd³) Flat Floor Bucket 4.7m³ (6.10yd³) Flat Floor Bucket 4.8m³ (6.25yd³)Performance Series Flat Floor Bucket 4.8m³ (6.25yd³)Performance Series Flat Floor Bucket 5.0m³ (6.50yd³)Performance Series Flat Floor Bucket 5.0m³ (6.50yd³)Performance Series Flat Floor Bucket 5.2m³ (6.75yd³)Performance Series Flat Floor Bucket 5.2m³ (6.75yd³)Performance Series Flat Floor Bucket 5.2m³ (6.75yd³)Performance Series Flat Floor Bucket 6.0m³ (7.85yd³)Performance Series Flat Floor Bucket 9.6m³ (12.50yd³)
General Purpose Buckets
General Purpose Bucket 4.2m³ (5.50yd³)Performance Series General Purpose Bucket 4.2m³ (5.50yd³)Performance Series General Purpose Bucket 4.0m³ (5.25yd³) General Purpose Bucket 4.4m³ (5.75yd³)Performance Series General Purpose Bucket 4.4m³ (5.75yd³)Performance Series General Purpose Bucket 4.6m³ (6.00yd³) General Purpose Bucket 4.6m³ (6.00yd³) General Purpose Bucket 4.6m³ (6.00yd³)Performance Series General Purpose Bucket 4.6m³ (6.00yd³)Performance Series General Purpose Bucket 4.8m³ (6.25yd³)Performance Series General Purpose Bucket 4.8m³ (6.25yd³)Performance Series General Purpose Bucket 4.8m³ (6.25yd³)Performance Series General Purpose Bucket 5.0m³ (6.50yd³)Performance Series General Purpose Bucket 5.0m³ (6.50yd³)Performance Series General Purpose Bucket 5.0m³ (6.50yd³)Performance Series General Purpose Bucket 5.1m³ (6.75yd³)Performance Series General Purpose Bucket 5.1m³ (6.75yd³)Performance Series General Purpose Bucket 5.3m³ (7.00yd³)Performance Series General Purpose Bucket 5.5m³ (7.25yd³)Performance Series
Fusion™ Coupler - Loader
966-972 Fusion™
Detect
Cat Detect with Vision for Construction
Construction Forks
1219mm (48 in) 1219mm (48 in) 1524mm (60 in) 1524mm (60 in) 1830 mm (72 in) 1830 mm (72 in) 2134mm (84 in) 2134mm (84 in) 2438mm (96 in) 2438mm (96 in)
Pallet Forks
1524 mm (60 in) Fusion 1830 mm (72 in) Fusion
Link
Cat Product Link
Material Handling Arms
3937 mm (155 in) Material Handling Arm, IT 4121mm (162in) Mat'l Handling Arm, Fusion™ 4137 mm (163 in) Material Handling Arm, Fusion 4585mm (180in) Mat'l handing Arm, Fusion™
Material Handling Arms - Loader
3937 mm (155 in) Material Handling Arm, IT 4121mm (162in) Mat'l Handling Arm, Fusion™ 4137 mm (163 in) Material Handling Arm, Fusion 4585mm (180in) Mat'l handing Arm, Fusion™
Payload
Cat PAYLOAD for Medium Wheel Loaders

SUPERIOR FUEL EFFICIENCY

  • Deep system integration of the Cat continuously variable transmission, engine system, hydraulic system, transmission and cooling system results in significantly increased performance and fuel efficiency.
  • Lowering the rated engine speed and eliminating the torque converter results in speed that can be controlled independently of the engine speed.
  • Our high-power density and fuel efficient engines feature Cat electronics, a fuel injection process, and air-management systems.

ACHIEVE GREATER PRODUCTIVITY

  • Continuously variable transmission delivers smooth shifts, fast acceleration, and speed on grade.
  • Machine maneuvering on grade is made easy with steady deceleration and anti-rollback.
  • Integrated continuously variable transmission provides maximum, steady power at optimal speeds.
  • Easy-to-load performance series buckets improve material retention and reduce dig times, significantly improving productivity and fuel efficiency.
  • Differential locks are activated on the spot, improving traction for increased productivity.
  • Dual ride control accumulator system enables a wide payload range and better ride quality.
  • Aggregate packages with specialized offerings for loose aggregate rehandling applications.*

    * Optional configurations and equipment may vary from region to region andrequires conformance to Caterpillar payload policy. Consult your dealer orCaterpillar representative for details.

PROVEN RELIABILITY

  • Cat C9.3 engine offers increased power density with a combination of proven electronic fuel and air systems.
  • Equipped with automatic Cat regeneration system, Cat clean emissions module (CEM) with Diesel Particulate Filter (DPF), and Diesel Exhaust Fluid (DEF) tank and pump.
  • Features an electric fuel priming pump and a fuel/water separator.
  • Thorough component design and machine validation processes result in unmatched reliability and uptime.

LONG TERM VALUE AND DURABILITY

  • Advanced transmission and axles handle the most extreme applications.
  • The durable frame absorbs excavation and loading impact while the hitch system provides high-bearing force capacity.
  • Full-flow hydraulic filtration system with additional loop filtration improves hydraulic system strength and component life.

TECHNOLOGY THAT GETS WORK DONE

  • Developed to monitor, manage, and enhance your job site operations.
  • PAYLOAD provides accurate weighing* of the materials you are loading and hauling. Payload data is displayed in real-time to improve productivity and reduce overloading.
  • DETECT enhances awareness of the environment around working equipment and provides alerts to help keep people and assets safe on the job site.
  • LINK wirelessly connects you to your equipment, giving you access to essential information you need to know to run your business. Gain valuable insight into how your machine or fleet is performing allowing you to make timely, fact-based decisions that can boost job site efficiency and productivity.
  • Optional Advanced Productivity subscription provides comprehensive actionable information to help you manage and improve the productivity and profitability of your operations.

    * Not legal for trade.

SAFELY HOME EVERY DAY

  • Cab access with wide door, optional remote door opening, and stair-like steps add solid stability.
  • Floor-to-ceiling windshield, large mirrors with integrated spot mirrors, and rear-vision camera provide industry leading all-around visibility.
  • Computerized monitoring system includes several warning indicators.
  • Rear vision camera enhances visibility behind the machine, helping you work safely and confidently.
  • Optional rear object detection radar system warns you of an object in critical zone while going in reverse, enhancing job site safety.

SAVE ON SERVICE AND MAINTENANCE

  • Extended service intervals including -
  1. Engine oil and engine oil filter change interval up to 1000 hours
  2. Hydraulic filter change interval up to 1000 hours
  3. Transmission oil change interval up to 4000 hours
  • One-piece tilting hood makes cab access fast and easy.
  • Electrical service centers enhance convenience and accessibility.
  • Access to fuel fill and daily maintenance points means less servicing time is required.
  • Optional integrated Cat autolube system provides full lube system monitoring and diagnostic test visibility.
  • Remote flash support.
  • Longer tire life with on-the-go traction aids.

DESIGNED FOR OPERATORS

  • The next generation easily adjustable seat with updated styling and a revolutionary suspension system. It comes in three trim levels and can be equipped with a 4-point harness.
  • Sound-suppression, seals, and damping cab mounts decrease noise and vibration for a quieter work environment.
  • The seat-mounted electro-hydraulic joystick steering system provides precision control and dramatically reduces arm fatigue, resulting in excellent comfort and accuracy.
  • Electrohydraulic (EH) controls, parking brake, and Single Axis Lever (SAL) lift and tilt function allow for better handling and control management.
  • Smart ergonomic controls are easy to use, intuitive, and user-friendly.
  • Touchscreen multi-function color display keeps operators focused.
  • The next generation of ride control works as a shock absorber, improving ride quality over rough terrain.
  • Inclined steps and convenient grab handles ease accessibility to the operating space.
  • Extended windows enhance visibility while convex and spot mirrors extend the driver’s view on the sides and rear.

972M XE Standard Equipment

POWER TRAIN
  • Engine, Cat 9.3 meets Stage IV emission standards
  • Cat Clean Emissions Module (CEM) with Diesel Exhaust Fluid (DEF) tank and pump
  • Fuel priming pump (electric)
  • Fuel/water separator
  • Precleaner, engine air intake
  • Cat continuously variable transmission
  • Axles, manually actuated differential lock front axle, open differential rear axle
  • Axles, ecology drains
  • Brakes, full hydraulic enclosed wet-disc with modulated neutralizer and integrated retarding
  • Brake wear indicators
  • Parking brake, disc and caliper
  • Right pedal lock, maximum rimpull control and machine speed limit in the cab
  • Fan, radiator, on demand

HYDRAULICS
  • Hydraulic system, load sensing
  • Steering, load sensing
  • Ride control, 2V
  • Remote diagnostic pressure taps
  • Hoses, Cat XT™
  • Couplings, Cat O-ring face seal
  • Hydraulic oil cooler (swing out)
  • Oil sampling valves

ELECTRICAL AND LIGHTING
  • Batteries (2), maintenance free 1,400 CCA
  • Ignition key; start/stop switch
  • Starter, electric, heavy duty
  • Starting and charging system (24V)
  • Lighting system: Four halogen work lights (cab mounted); Two halogen roading lights (with signals); Two halogen rear vision lights (hood mounted); Two rear LED position/stop/turn
  • Alarm, back up
  • Alternator, 145-amp brushed
  • Main disconnnect switch
  • Emergency engine shutdown switch
  • Receptable start (cables not included)
  • Secondary steering
  • Speed limiter, adjustable

OPERATOR ENVIRONMENT
  • Cab, pressurized and sound suppressed (ROPS/FOPS)
  • Viscous mounts
  • Multi-function 18 cm color touchscreen display for rear vision camera, clock and machine parameters
  • EH controls, SAL (single axis lever) lift and tilt function
  • Steering, EH joystick, speed sensing with force feedback
  • Radio ready (entertainment) includes antenna, speakrs and converter (12V, 10-amp)
  • Air conditioner, heater, and defroster (auto temp and fan)
  • EH parking brake
  • Beverage holders (2) with storage compartment for cell phone/MP3 player
  • Bucket/work tool function lockout
  • Coat hook (2)
  • Cab air filter
  • Ergonomic cab access ladders and handrails
  • Horn, electric
  • Light, two dome (cab)
  • Mirrors, rearview external with integrated spot mirrors
  • Post mounted membrane 16 switch keypad
  • 2 receptables, 12V
  • Seat, Cat Comfort (cloth) air suspension
  • Seat belt, 51 mm retractable, with indicator
  • Sun visor, front
  • Wet-arm wipers/washer front and rear, intermittent front wiper
  • Window, sliding (left and right sides)
  • Cab tie-off

COMPUTERIZED MONITORING SYSTEM
  • With following gauges: Speedometer/tachometer; Digital gear range indicator; Diesel Exhaust Fluid (DEF) level; Temperature: engine coolant, hydraulic oil, transmission oil; Fuel level
  • With following warning indicators: Regeneration; Temperature: axle oil, engine intake manifold; Pressure: engine oil, fuel pressure hi/low, primary steering oil, service brake oil; Battery voltage hi/low; Engine air filter restriction; Hydraulic oil filter restriction; Hydraulic oil low; Parking brake; DEF low level; Transmission filter bypass

CAT CONNECT TECHNOLOGIES
  • Link technologies: Product Link
  • Detect technologies: rear vision camera

LINKAGE
  • Linkage, Z-bar, cast crosstube/tilt lever
  • Kickout, lift and tilt, automatic

FLUIDS
  • Premixed extended life coolant with freeze protection to -34° C

OTHER STANDARD EQUIPMENT
  • Hood, non-metallic power tilting
  • Service centers (electrical and hydraulic)
  • Platform, window washing
  • Auto idle shutdown
  • Fenders, steel front with mud-flap/rear with extension
  • Ecology drains for engine, transmission, and hydraulics
  • Ether aid ready
  • Grill, airborne debris
  • Filters: fuel, engine air, engine oil, hydraulic oil, transmission
  • Fuel cooler
  • Grease zerks
  • Hitch, drawbar with pin
  • Precleaner rain cap
  • Sight gauges: engine coolant, hydraulic oil, and transmissin oil level
  • Toolbox
  • Vandlism protection caplocks

972M XE Optional Equipment

POWER TRAIN
  • Axles - Automatic front/rear differential locks; Axle oil cooler; Extreme temperature seals; Seal guards
  • Fan, VPF (variable pitch fan), automatic and manual control
  • Radiator, high debris with wider fin spacing

HYDRAULICS
  • 3rd function with Ride Control
  • 4th function with Ride Control

ELECTRICAL AND LIGHTING
  • Four additional halogen cab mounted work lights or;
  • Two additional auxiliary front HI LED and two additional auxiliary rear LED cab mounted work lights, two LED work lights in the radiator grill, LED front turn signals, replacement of the standard four halogen cab mounted work lights with four LED work lights, LED roading lights
  • Speed limiter - 20 km/h
  • External seat belt indicator light
  • Reversing strobes

OPERATOR ENVIRONMENT
  • Door, remote opening system
  • Cover, HVAC metallic
  • EH controls, SAL 3rd function - Additional roller switch for 4th function
  • EH controls, joystick lift and tilt - Additional integrated roller switches for 3rd and 4th functions
  • Filter, carbon fresh air
  • Mirrors, heated rearview external with integrated spot mirrors
  • Precleaner, HVAC
  • Precleaner, HVAC (RESPA)
  • Radio, AM/FM/CD/USB/MP3 Bluetooth™
  • Seat, heated, air suspension
  • Seat belt, 4 point harness, with indicator
  • Seat, deluxe with leather inserts and headrest, heated and ventilated, air-suspended, adjustable lumbar support
  • Roof, metallic
  • Sun visor, rear
  • Windows, rubber mounted
  • Windows, with front guard
  • Windows, with heavy duty front guard
  • Windows, with full guards front, rear and sides
  • Cat seat cover, removable

CAT CONNECT TECHNOLOGIES
  • Link technologies: VIMS™
  • Payload technologies: Cat Production Measurement 2.0 (CPM); Printer, Cat Production Measurement; Aggregate Autodig
  • Advanced Productivity subscription
  • Detect technologies: Cat Rear Object Detection
  • Machine Security System

LINKAGE
  • High lift
  • Extended capacity
  • Quick coupler ready

FLUIDS
  • Premixed extended life coolant with freeze protection to -50° C
  • Bio-degradable oil, Cat HYDO™

STARTERS, BATTERIES, AND ALTERNATORS
  • Cold start - 240V

WORK TOOLS
  • Performance Series buckets
  • Fusion quick coupler
  • Forks, pallet
  • Forks, logging

OTHER OPTIONAL EQUIPMENT
  • Cat Autolube System
  • Fenders, roading
  • Guard, power train
  • Guard, rear radiator grill
  • Oil change, high speed engine
  • Precleaner, turbine
  • Precleaner, trash
  • Wheel clocks

OTHER OPTIONAL CONFIGURATIONS
  • Aggregate Handler
  • Industrial and Waste Handler
  • Steel Mill