Our Commitment to Your Operation

Services Commitment with a Cat® Customer Value Agreement — getting you back to work.

two men shaking hands with Cat service vehicle in background
two men shaking hands with Cat service vehicle in background


 

Services Commitment with a CVA

Services Commitment in a Cat® Customer Value Agreement (CVA) goes beyond maintenance — it’s our plan to deliver reliability, uptime and the confidence that your operation is always ready for what’s next.

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Our Services Commitment Inside Your Cat CVA

Next-Day Parts

Next-day parts means availability of the genuine Cat maintenance, wear and repair parts you need within one day of your initial contact — or you get paid1.

 

Two-Day Repair2

With two-day repair, qualified repairs are completed within two business days from approval to proceed or when you say if another time better aligns to your schedule. Our focus is getting you back to work — or you get paid.

 

 

1 Payment in form of Cat Credits or dealer voucher. Dealer participation may vary. Contact your dealer for details.
2 Applies to maintenance, wear and common parts and repairs. Contact your dealer for details.

Frequently Asked Questions

About Services Commitment in a Cat Customer Value Agreement
 

What if the commitment isn't met?

If our commitment to get you the parts or repair you need on time isn't met, you get paid.
 



What makes this different from standard service?

You get the peace of mind and assurance of fast and clear response times when you need it. Plus you get paid if the commitments aren't met.



Does every type of repair qualify?

Services Commitment applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.
 



Do I need a CVA to get the Services Commitment?

Yes, the Services Commitment is exclusive to Customer Value Agreements.
 



Talk to Your Dealer

Your Cat dealer is ready to help you find the right CVA for your equipment and goals. Connect today and keep your business moving forward.

Connect With Your Dealer
multiple Cat machines
multiple Cat machines

Find the CVA That's Right for You

Self-Service Maintenance

Prefer to handle your own maintenance? Enjoy scheduled parts delivery with instruction, genuine Cat parts available when you need them and connected machine data.

Maintenance, Your Way
close up of a hand passing a Cat bearing part box to someone else
close up of a hand passing a Cat bearing part box to someone else

Dealer-Performed Maintenance

Add dealer labor to your CVA for complete support with expert Cat technicians to help you with maintenance and service needs like inspections, S·O·S℠ Fluid Analysis and Condition Monitoring.

Service, By Your Dealer
close up of someone using a Cat tool on Cat equipment
close up of someone using a Cat tool on Cat equipment

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