Knowledge is Power

Monitor and manage your assets, no matter where they are located

Cat Connect
Cat Connect

With Cat® Connect, You are in Control.

Connect your electric power assets using hardware, data access technology, and digital tools that allow you to monitor and manage your generator set performance, costs, and operational efficiencies. 

Cat Connect requires the following four components to deliver benefits:

  1. Product Link™ Hardware
    Multiple hardware options are available to send and receive data to and from the remote user interface. Selection depends on application and other factors.

  2. Cat® Remote Asset Monitoring (RAM) Technology
    Cat RAM is Cat Connect's interface technology. Use Cat RAM to leverage easier access to performance and health data, identify issues early, accelerate troubleshooting, and work remotely with site managers to resolve problems before failure.

  3. Cat RAM Subscriptions
    Data monitoring subscriptions, protected by strong cybersecurity technologies and practices, alert the dealer and the customer regarding the need for parts and service.

  4. Cybersecurity
    The technology for the Cat RAM (Product Link™ hardware) end-to-end system is designed with multi-layer security controls and safeguards to protect against unauthorized access and disclosure.

Why Should You Consider a cybersecure remote monitoring service?

MINIMIZE DOWNTIME
 

 

REDUCE COSTS
 

 

PEACE OF MIND
 

 

Your Data, Our Values

The technology for Cat RAM (Product LinkTM hardware) end-to-end system is designed with multi-layer security controls and safeguards to protect against unauthorized access and disclosure. High-level security safeguards include, but are not limited to:

  • Cryptographic security controls to protect against unauthorized Product Link device software changes
  • Encrypted and authenticated remote connection
  • Only outbound remote connection, initiated by the Product Link device, is allowed. Device does not participate in or respond to general internet traffic.
  • Caterpillar IT infrastructure secured, utilizing generally accepted information security principles and practices
  • Secure web application connection with user login authentication and role-based access controls
remote asset monitoring
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Read Data Governance Statement

6 Ways Cat Connect Can Help You Reduce Costs

Preventive Maintenance
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Preventive Maintenance

Maintain Peak Unit Performance
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Maintain Peak Unit Performance

Offsite Support
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Offsite Support

Repair Before Failure
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Repair Before Failure

Monitor Operator Training
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Monitor Operator Training

Record-Keeping
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Record-Keeping


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Benefits to You

No matter what application you use your gensets in, easier access to more data will help you get more from your power assets.

  • Ready To Run When Needed—View ready to run state on detailed Cat RAM screens.
  • Fuel Level and Battery Condition—Access your fuel levels and battery voltage directly from the User Interface or mobile app. Get updates via text or email if either one drops below your desired threshold.
  • Fault Codes and Notifications—Know immediately if your genset has a fault code, allowing you to take quick action! Receive notifications for run status and fuel or oil levels.
  • Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
  • Improved Return on Investment and Cost of Ownership—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
Standby generator set installed at Aligned data center, Plano, Texas
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Cat® RAM helps you be sure standby power will be ready whenever it's needed.

A Caterpillar customer in North Carolina ran a diesel genset for 25 hours after losing grid power due to a hurricane. Cat RAM allowed them to monitor genset status without venturing into the storm and allowed them to see when refueling was required.

Benefits of Connecting and Protecting Your Electric Power Assets

Protect your power asset with a Customer Value Agreement (CVA), a flexible service agreement customized to your unique needs. A CVA lasts at least one year and gives you the exact maintenance and support you need.

Enhance your service coverage by connecting your generator set(s) and working with Cat advisors who monitor your genset remotely. These dedicated experts will use insights from various inputs like Cat RAM, oil analysis, and service history to anticipate adverse events before they occur. This ensures you have reliable electric power throughout your service agreement coverage. Request a Cat dealer consultation to learn how you can build the right service coverage that includes remote monitoring with actionable recommendations by Cat experts.

Cat dealer experts monitoring power assets using Cat RAM and condition monitoring
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How to get connected

Multiple Options, One Powerful Result

Your Cat dealer will select the most suitable hardware for your generator set based on application and other factors. You can install hardware at the point of purchase or after purchase. This hardware sends and receives the data that makes Cat RAM an effective tool for increasing your peace of mind and genset life cycle.

Resources

Cat Connect Case Studies

Learn how Cat RAM has benefited Cat Electric Power customers with real life events around the world.

 

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CAT CONNECT CASE STUDIES
CAT CONNECT CASE STUDIES

Cat RAM Ensures Uptime at Temporary Power Plant

Altalink, one of Canada’s largest transmission companies, replaced an aging power line in Banff National Park while providing continuous alternate power in the area thanks to Cat RAM. Cat dealer Finning Canada remotely monitored six Cat XQ2000 diesel rental power generator sets providing 10 MW of power, guaranteeing the operating system ran in peak condition.

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Altalink
Altalink

Hear from the experts

Customer Value Agreements

Every piece of Cat equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Your Cat dealer can help you maintain that built-in value through a Customer Value Agreement (CVA).

Get the Details
Customer Value Agreements
Customer Value Agreements

Condition Monitoring

Partner with Cat experts who remotely monitor your genset and offer actionable advice.

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Condition Monitoring
Condition Monitoring

Genuine Cat Parts

The best way to ensure a long life for the electric power system that protects your business is with genuine Cat parts.

Order Parts Now
Genuine Cat Parts
Genuine Cat Parts

Cat S·O·S℠ Services

What if you could save thousands of dollars in operating costs every year with a single service? With Cat S·O·S℠ Services, you can. This routine check-up for your oil, coolant, and fuel delivers valuable insights you can use to prevent unexpected failures and unplanned downtime.

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Cat S·O·S℠ Services
Cat S·O·S℠ Services

Cat Inspect

Keep your asset performing at its best and reduce risks of generator set failure by performing quick and easy inspections on your mobile device with Cat Inspect. Track inspections and take action to keep your generator set running for the long haul.

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Cat Inspect
Cat Inspect

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