TERMS AND CONDITIONS
(1) 8 hours from the service request: Means 8 hours from initial customer contact logged via Services Commitment hotline (during the participating Cat dealer’s business hours).
(2) Next day: The business day next to the date of initial customer contact logged via Services Commitment hotline or Order Need-By-Date sought by the customer, as the case may be.
(3) Second Business Day: The end of the second business day from initial customer contact logged via Services Commitment hotline (during the participating Cat dealer’s business hours). Customer calls outside the participating Cat dealer’s business hours will be considered to have an initial customer call date and time of the start of the next business day.
(4) Same day: Means by the end of business on the day of the initial customer call (during the participating Cat dealer’s business hours) subject however to reasonable time being made available.
A. Each CI Customer Order can only capture one Eligible Cat Machine Model serial number. If parts are needed for multiple Eligible Cat Machines Models, then several orders must be placed, one for each serial number.
B. The following Cat parts will be considered excluded from the Services Commitment Program:
i) Cat parts constrained due to supplier chronic constraints or transportation interruptions outside of Cat Dealer’s control.
ii) Cat parts orders in Excessive or Bulk Orders (i.e. where the quantity ordered of a part exceeds the quantity needed to perform any repair or maintenance on the machine).
iii) Cat parts considered by Caterpillar as Made as Ordered Items.
iv) Cat parts covered by warranty or an Extended Protection Plan.
v) Discontinued Cat parts.
C. Force Majeure. Neither Caterpillar, its affiliates, or any of Caterpillar’s or its affiliates’ respective licensors, service providers, subcontractors, suppliers or distributors will be responsible for any delays in delivery of Cat parts for which the participating Cat dealer offered Parts Availability Commitments, to the extent such delays in delivery result from any cause beyond Caterpillar’s or its affiliates’ respective licensors, service providers, subcontractors, suppliers or distributors’ reasonable control, including fires, blockages, embargoes, explosion, earthquake, storms or other elements of nature, acts of terrorism, wars, epidemics, quarantine orders, government requirements, civil or military authorities, acts of God, strikes, labour disputes or other industrial disturbances, systemic electrical, telecommunications or other utility failures. Should any such delays in delivery occur, there will be no Cat Parts Credit given.
D. Refer to your CVA contract, or your dealer website for more FAQs and terms & conditions.
E. Withdrawal of the Services Commitment Program by Caterpillar or by the applicable Cat dealer will have no impact on the Caterpillar Participation or the Dealer Participation for the CVA’s entered into prior to the date of such withdrawal. Caterpillar’s obligation to continue to cover the Caterpillar Participation will end simultaneously with the expiration or termination of the relevant CVA.
* Customer receive a prepaid Credit up to INR50,000 which can be used towards those maintenance and common repair parts not already covered through warranty or an Equipment Protection Plan (EPP). Valid with participating Cat dealers. Offer may vary. Subject to restrictions and availability. See your participating Cat dealer for details. Services Commitment Program is for eligible customer with new or renewed CVAs as of Oct 1, 2024, and covers eligible Caterpillar machine models enrolled in a CVA only. Credit amount it in Indian Rupees. Additional exclusions, terms, and conditions apply. Please contact your local Cat dealer to determine eligibility and for further details on the program.
** Customers may receive Cat Parts Credit of value up to INR 50,000 or the applicable invoice value or the value of the delayed part supplied (excluding taxes and transportation fees), whichever is lower.
The Cat Parts Credit can be used towards those preventive maintenance and common repair parts. Valid with participating Cat Dealers. Offers may vary. Subject to restrictions and availability.
^Contact your local Cat dealer for specific benefits.
# Contact your dealer for further details of repair parts scope.
