CVA's Services Commitment offerings including next-day parts and two-day repair will be available as of January 1, 2026
Ready to talk to your dealer?
Next-day parts means availability of the genuine Cat maintenance, wear and repair parts you need within one day of your initial contact — or you get paid Cat Credits1.
With two-day repair, qualified repairs are completed within two business days from approval to proceed or when you say if another time better aligns to your schedule. Our focus is getting you back to work — or you get paid Cat Credits.
1Dealer participation may vary. Contact your local Cat dealer for details.
2Applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.
About Services Commitment in a Cat Customer Value Agreement
If our commitment to get you the parts or repair you need on time isn't met, you get paid Cat Credits.
You get the peace of mind and assurance of fast and clear response times when you need it. Plus the Cat Credits if the commitments aren't met.
Services Commitment applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.
Yes, the Services Commitment is exclusive to Customer Value Agreements.
Prefer to handle your own maintenance? Enjoy scheduled parts delivery with instruction, genuine Cat parts available when you need them and connected machine data.
Add dealer labor to your CVA for complete support with expert Cat technicians to help you with maintenance and service needs like inspections, S·O·S Fluid Analysis and Condition Monitoring.
