For 20 years, Cat Job Site Solutions has modeled its services on a commitment to customer success.
IRVING, Texas, December 22, 2025 – Cat® Job Site Solutions marks the 20th anniversary milestone of its innovative and fresh approach to customer support, built on delivering more value. Its genesis was a simple question written on a whiteboard in 2005, “How can we do things differently for our customers?” Today, that question has fostered a global program leveraging the collective expertise of Caterpillar and the Cat dealer network to achieve customer objectives through outcome-based site performance agreements: Cat Job Site Solutions.
For 20 years, Cat Job Site Solutions has modeled its services on a commitment to customer success. The team does this alongside Cat dealers through flexible contracts that hold each party – Caterpillar, dealer and customer – accountable to deliver on customer objectives. Each entity aligns incentives and shares risk, so that when one party wins, everyone wins. Further reducing complexity for customers, a Cat Job Site Solutions agreement incorporates equipment, maintenance, data insights and related services into a predictable monthly cost.
These solutions are not only about machines but align on delivering measurable results that drive efficiency, productivity and lower overall costs. They are not limited to a specific product, technology or service, and site solutions teams work across multiple industries – construction, industrial, mining, quarry and aggregates, waste, and more.
Matt Kees
Vice President and General Manager
Cat Job Site Solutions
Whether involved in a single aspect or multiple elements of the organization, Cat Job Site Solutions works across all levels within the company.
Customers are drawn to Cat Job Site Solutions for many reasons, including flexible financing through collaboration with Cat Financial, lowered fuel costs through comprehensive fleet management or extended component life with condition monitoring.
Our solutions start with understanding the customer’s site targets and then crafting a solution specifically for its needs. This could look like reduced production costs through better maintained haul roads or increased operator capacity through expert training.
Marc Cameron
Senior Vice President
Caterpillar Resource Industries
From the beginning, the site solutions team asks customers one powerful question, “What outcomes do you need?” Collaborating with the dealer, Cat Job Site Solutions develops and executes the plan with clearly defined deliverables to achieve those outcomes. Solutions aren’t one-size-fits-all but are based on the unique needs of the customers, and Caterpillar experts at the site become part of each customer’s team, ensuring solutions are customized for their needs.
Matt Kees
Vice President and General Manager
Cat Job Site Solutions
Beyond connectivity and data, the future of Cat Job Site Solutions also harnesses the power of real-time predictive analytics to increase machine availability.
Denise Johnson
Group President
Caterpillar Resource Industries
With the future tied to its past, Cat Job Site Solutions celebrates 20 years of delivering more value.
This business started with the concept of creating something that had never been done before – a commitment to customer outcomes.
As a member of the founding team, I could never have imagined just how far the idea would go, but it was built on something timeless – a deep passion for our customers and a drive to create an experience unlike anyone had ever had before."
John Shanahan
Founding Team Member of the program and current Senior Vice President
Caterpillar Oil & Gas and Marine Division
More information on Cat Job Site Solutions can be found by visiting cat.com/jss.
For 20 years, Cat Job Site Solutions has modeled its services on a commitment to customer success. The team does this alongside Cat dealers through flexible contracts that hold each party – Caterpillar, dealer and customer – accountable to deliver on customer objectives.
View Full Size ImageA Cat Job Site Solutions agreement incorporates equipment, maintenance, data insights and related services into a predictable monthly cost.
View Full Size ImageThese solutions are not limited to a specific product, technology or service, and site solutions teams work across multiple industries – construction, industrial, mining, quarry and aggregates, waste, and more.
View Full Size Image
# # #
About Caterpillar:
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Power & Energy – and providing financing and related services through our Financial Products segment. Visit us at caterpillar.com or join the conversation on our social media channels at caterpillar.com/en/news/social-media.html.
Caterpillar rolls out products and services in each of its regions at different time intervals. Although every effort is made to ensure that product information is released only after Caterpillar has received confirmation from its independent dealer network, plants, and marketing subsidiaries that products and services are available in the relevant region, editors are kindly requested to verify with a Cat dealer for product availability and specifications.
CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Corporate Yellow,” the “Power Edge” and Cat “Modern Hex” trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.
VisionLink is a trademark of Caterpillar Inc., registered in the United States and in other countries.
Caterpillar announces the addition of a joystick option to new next generation Cat 140® motor graders.
Learn MoreStrengthening the value of a Cat® Customer Value Agreement (CVA), every CVA will have an opportunity for an upgraded Services Commitment for customers, starting in 2026.
Learn MoreCaterpillar’s CONEXPO-CON/AGG exhibits will demonstrate the company’s commitment to helping its customers Reshape What’s Possible.
Learn MoreCaterpillar launches the next generation design for the Cat® 321, 322 and 324 models, built to deliver high performance, long-lasting durability and increased fuel efficiency.
Learn More
