We’ve Got Your Back With a Cat® Customer Value Agreement

Customer Value Agreements
Customer Value Agreements

Introducing Customer
Value Agreements.

 

 

WHAT’S A CVA?

A Cat® Customer Value Agreement (CVA) is a hassle-free ownership plan with your convenience in mind. Genuine Cat® Parts delivered when you need them, right to your door, with instructions for hassle-free maintenance. You get the security of an Equipment Protection Plan (EPP) and expert support against unexpected repair costs. You have peace of mind by controlling machine health right through your phone. And it all can be included in your monthly machine payment. It’s one easy plan to leverage Cat value — beyond the machine — to maximize your investment and lower ownership costs. We’ve got your back.

CVA Graphic
CVA Graphic

 

 

Hassle-free Maintenance and Ownership

with Genuine Cat® Parts delivered right to you, right on schedule for maintenance. Ownership that includes helpful advice, easy parts instructions and eligibility to roll your Customer Value Agreement into one monthly machine payment."

Hassle-Free
Hassle-Free

Security of Expert
Dealer Support

with Equipment Protection Plans that offer troubleshooting, diagnostics and repairs with Genuine Cat Parts.

Security
Security

Peace of Mind From Equipment
Health Management

with easy access through VisionLink™ to monitor machine hours, location and key health alerts, and inspection results through Cat Inspect.

Peace of Mind
Peace of Mind

CVA Services Commitment* 

With a Cat Customer Value Agreement with Services Commitment, your genuine Cat parts and your dealer service technician will be there when promised.

  • Maintenance parts available next business day*
  • Common repair parts available second business day*
  • Parts available on time or receive a parts voucher*
  • Dealer technician will be on site second business day,* to fix or diagnose repairs.

To find out more, contact your local Cat dealer today.

*Terms and conditions apply.

Contact My Dealer

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GET PARTS WHEN PROMISED WITH SERVICES COMMITMENT

Connect with Your Dealer

Find the Right CVA for Your Operation

Which CVA is Best for You?

Protect your Cat equipment with a CVA, whether your machine is new, used, or part of your existing fleet. The right CVA can help you get the most from your machine, reducing your owning and operating costs while providing a hassle-free ownership experience.

Choosing to take advantage of dealer service? Let your Cat dealer take care of your equipment so you can free up your technicians to focus on the other demands of your business.

View Options
Self-Service Options
Self-Service Options

Talk with your dealer about CVA options for you

If you’re ready to explore how CVAs can benefit your operation, reach out to your dealer and they will get in touch with CVA options.

Reach out to my Cat Dealer
DEALER
DEALER

Terms and conditions

*All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labour include technician response and repair parts commitment. Dealer participation may vary. Subject to restrictions and availability. Exchange rates and regional restrictions may apply. See your participating dealer for details.

1 Customers receive a parts voucher for up to a specific amount (depending on country/dealer) for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP).

2 Next Day response is by the end of the next business day after initial contact or the customer’s requested Order Need-By-Date - whichever is later would apply. Available means available for pick up at the dealer branch, or available to be dispatched.

3 Second Day response is provided by the end of the second business day from initial customer contact, or the start of the next business day, where calls are received outside dealer business hours – whichever is later would apply. Available means available for pick up at the dealer branch, or available to be dispatched.