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Parts when Promised.
As part of our Services Commitment in a CVA, your maintenance parts will be available by the next day1. Repair parts? By the second day2. If they're not, we'll help cover costs3.
Priority Service.
In CVAs with dealer labor, our Services Commitment offers technician response by the second day to fix or diagnose unplanned repairs. Plus, you get priority scheduling, diagnostics before arrival and timely progress updates so you can stay up to date on your machine's status.
Frequently Asked Questions
About Services Commitment in a Cat Customer Value Agreement
What if the commitment isn't met?
If your parts aren't available in the time you need them, you'll get paid.
What makes this different from standard service?
You get the peace of mind and assurance of fast and clear response times when you need it. Plus you get paid if the commitments aren't met.
What if I do my own labor?
CVAs without dealer labor have the parts availability commitment. CVAs with dealer labor include our priority service response. Talk to your dealer if you want to add dealer labor to your CVA.
Do I need a CVA to get the Services Commitment?
Yes, the Services Commitment is exclusive to Customer Value Agreements.
All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labor include technician response and repair parts commitment. Dealer participation may vary. Subject to restrictions and availability. Exchange rates and regional restrictions may apply. See your participating Cat dealer for details.
1 Next Day response is by the end of the next business day after initial contact or the customer’s requested Order Need-By-Date.
2 Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received at the start of the next business day.
3 Exchange rates and regional restrictions may apply. See your participating Cat dealer for details.
Find the CVA That's Right for You
Convenient Planned Maintenance Kits
Prefer to handle your own maintenance? Enjoy scheduled parts delivery with instruction, genuine Cat parts available when you need them and connected machine data.
Download Convenience CVA Brochure
Get Service Support From Your Cat Dealer
Add dealer labor to your CVA for complete support with expert Cat technicians to help you with maintenance and service needs like inspections, S·O·S℠ Fluid Analysis and Condition Monitoring.
Download Performance CVA Brochure
Download Confidence CVA Brochure
Explore More About Cat Customer Value Agreements (CVAs)
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