A large resort and casino in New Mexico uses five Cat® generator sets for standby power. To reduce risk, the owners asked the Cat dealer to equip one unit with Cat Connect technology, then monitor and manage the asset remotely to ensure readiness for service. After installing the technology, the dealer received alerts about three events. Each time the owners were notified immediately by text. All issues were resolved quickly, allowing the owners to manage risk proactively and avoid the costs of an unexpected power outage. The owners—now sold on the value of Cat Connect for standby power applications—connected four more assets, including two mechanically controlled units.
What was the underlying cause?
Three issues were identified remotely and resolved proactively:
What was the value to the customer?
The most important benefit has been risk reduction and peace of mind. This hotel includes hundreds of guest rooms, multiple dining areas, a retail store, a spa, a concert venue, and a meeting space. If a power outage occurs and standby power is not delivered, the owners could incur huge costs associated with:
Now that all five generator sets are being monitored remotely and managed proactively, the owners have reduced risk and improved their ability to deliver a quality guest experience, even if a power outage were to occur.