Knowledge is Power

Monitor and manage your assets, no matter where they are located

Cat Connect
Cat Connect

With Cat® Connect, You are in Control.

Connect your electric power assets using hardware, data access technology, and digital tools that allow you to monitor and manage your generator performance, costs, and operational efficiencies. Gain even more value with help from Cat® dealer experts who can monitor your generators in real time.

Three components are necessary to deliver the benefits of connection:

  1. Hardware
    Multiple hardware options are available to send and receive data to and from the remote user interface. Selection depends on application and other factors.

  2. Cat® Remote Asset Monitoring (RAM) Technology
    Cat RAM is Cat Connect's interface technology. Use Cat RAM to leverage real-time access to performance and health data, identify issues early, accelerate troubleshooting, and work remotely with site managers to resolve problems before failure.

  3. Cat RAM Subscriptions
    Data monitoring subscriptions, protected by strong cybersecurity technologies and practices, alert the dealer and the customer regarding the need for parts and service.

Why Should You Consider Cat Connect Technology and Condition Monitoring Services?

MINIMIZE DOWNTIME
 

 

REDUCE COSTS
 

 

PEACE OF MIND
 

 

Learn ways Cat Connect technology can help you cut costs.

Download for more information
 
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Cat® Electric Power Remote Services
Cat® Connect Remote Asset Monitoring (RAM) Demonstration
Remote Asset Monitoring with Cat® Connect
Make Data Driven Decisions with Cat® Connect

Benefits to You

No matter what application you use your gensets in, easier access to more data will help you get more from your power assets.

  • Ready To Run When Needed—View ready to run state on detailed Cat RAM screens.
  • Fuel Level and Battery Condition—Access your fuel levels and battery voltage directly from the User Interface or mobile app. Get real time updates via text or email if either one drops below your desired threshold.
  • Fault Codes and Notifications—Know immediately if your genset has a fault code, allowing you to take quick action! Receive notifications for run status and fuel or oil levels.
  • Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
  • Improved Return on Investment and Cost of Ownership—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
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Cat® RAM helps you be sure standby power will be ready whenever it's needed.

Standby generator set installed at Aligned data center, Plano, Texas

A Caterpillar customer in North Carolina ran a diesel genset for 25 hours after losing grid power due to a hurricane. Cat RAM allowed them to monitor genset status without venturing into the storm and allowed them to see when refueling was required.

  • Always Ready to Run—View detailed screens with Cat RAM that show if your assets are ready to run, including battery voltage and fuel level. Receive real-time alerts and fault codes.
  • Fault Codes and Notifications—Know immediately if your genset has a fault code, allowing you to take quick action! Receive notifications for run status, fuel and oil levels, and any decline in battery performance.
  • Manage Multiple Units Remotely—Access generator parameters remotely. Access a digital map of all projects in one place, clicking on any job site or asset to view precise details.
  • Easier Compliance with All Regulatory and Report Requirements—Be compliant with regulations and/or company rules. Easily manage maintenance and create compliance reports.
  • Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
  • Improved Return on Investment and Cost of Ownership—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
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Your Cat dealer can monitor and protect your gensets in real time as part of a service agreement.

Hospital operating room, medical team performing surgery while technicians monitor screens from the next room

At an African firm, an alarm from Cat RAM for high crankcase pressure caused prompt investigation, which revealed an out-of-spec cylinder head needing replacement. The unit was back in service within eight hours. Had it run to failure, downtime could have exceeded two weeks, and repair costs would have been exponentially higher.

  • Reduce Downtime—Track daily operations and create and analyze reports to make better decisions. Receive notifications for fault codes, run status, and fuel levels so you can take quick action.
  • Improved Return on Investment and Cost of Ownership—Get deeper insights into the efficiency of your assets with customized dashboards, views of historical performance, and other advanced data discovery options.
  • Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
  • Ready To Run When Needed—View ready-to-run state on detailed Cat RAM screens, including battery voltage status.
  • Fault Codes and Notifications—Know immediately if your generator has a fault code, allowing you to take quick action! Receive alerts for low fuel, low oil, or if battery performance is deteriorating.
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Your Cat dealer is dedicated to your success.

Roy Hill Mine site

With Cat RAM in place, a Middle Eastern utility was able to save 180 hours of labor per month and 5 hours of travel and troubleshooting with each repair. They achieved over 95% maintenance accuracy, improving performance and uptime.

  • Improved Asset Management—Know the precise location and condition of each asset in your inventory at a glance. Easily recover stolen assets, prevent operator abuse, and monitor rental deliveries and returns.
  • Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, and dispatch mobile technicians on time. Manage and optimize your parts inventory level.
  • Fuel Level and Battery Condition—Access your fuel levels and battery voltage directly from the User Interface or Cat RAM mobile app. Get real time updates via text or email if either one drops below your desired threshold.
  • Ready To Run When Needed—View ready to run state on Cat RAM’s detailed screens, including battery voltage status.
  • Improved Return on Investment and Operating Costs—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
  • Fault Codes and Notifications—Know immediately if a genset has a fault code, allowing you to take quick action! Receive notifications for run status, fuel and oil levels, and any decline in battery performance.
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Easily monitor fuel efficiencies and rental deliveries and returns.

A row of Cat rental gensets on a worksite

When a railroad needed 80 rental gensets, their local Cat dealer provided 80 C32 units. Due to monitoring through Cat RAM, these machines ran for 2.5 years without an unplanned shutdown and were almost 7% more fuel efficient than the railroad’s already stringent requirement.


How to get connected

Multiple Options, One Powerful Result

Your Cat dealer will select the most suitable hardware for your generator based on application and other factors. You can install hardware at the point of purchase or after purchase. This hardware sends and receives the data that makes Cat RAM an effective tool for increasing your peace of mind and genset life cycle.

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Connecting equipment

Proactively monitor connected assets with Cat RAM, using a desktop or mobile app interface to access equipment data from anywhere in the world and on the go.
 

Cat RAM Interface

Manage your power assets from one online source. View inventory and asset details from any iOS or Android device. For additional asset details and troubleshooting, use the Cat RAM User Interface desktop version.

  • Access a digital map of all projects in one place; click on a particular job site or asset to view precise details.
  • Know immediately if any generator has a fault code, allowing you to take quick action.
 

Cat RAM mobile app

Cat RAM and the Cat RAM Mobile App work together to give you the ability to monitor your electric power assets anytime, anywhere. The Cat RAM App helps control costs, reduce risk, and improve business and system performance.

  • Access your fuel levels and battery voltage directly from the user interface or mobile app.
  • Get real time updates via text or email when fuel drops below your desired threshold.
  • Avoid risk during severe weather and power outages.
  • Easily comply with regulations and/or company rules.
View Cat RAM App Page
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Cat RAM mobile app on a tablet

With any Cat RAM subscription you will get access to my.cat.com, our complimentary portal. Enroll in standard and intermediate Cat RAM subscriptions to get the most from the platform.
 

Special Offer!

Get a complimentary Cat RAM Standard Subscription for a limited time at participating dealers.*
*Availability of data and services is based on device and subscription type. Contact your Cat dealer for details.

Cat RAM Subscription Levels

Get more from your electric power systems with an Intermediate level subscription. More data parameters allow experts to gain a higher level insight, allowing them to take proactive preventive measures.

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Cat Connect subscription levels - Standard
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Cat Connect subscription levels - Intermediate

*The number of data channels available may be impacted by variables and restrictions. Please contact your dealer for details.


Cat Connect with Condition Monitoring

Operate your generator set at peak performance with guidance provided by Cat dealer experts.
 

Benefits of Cat Connect and Condition Monitoring

Cat Connect's interface, Cat RAM, continuously captures and analyzes critical performance and health data, alerting the Caterpillar advisor when fault codes arise. Your Cat dealer can proactively respond before failure and ensure repairs are performed. This can prevent more costly repairs that would be necessary if the asset had run to failure.

Realize even more value with Condition Monitoring. Benefit from the expertise of dedicated Cat dealer advisors with the experience to analyze your electric power asset’s data and prevent faults before they occur. These experts can improve genset performance, helping you get the most from your Customer Value Agreements (CVAs) and Long-Term Service Agreements (LTSAs). These flexible service plans keep advisors monitoring your power assets over a period of time and provide tailored service options to help you get the most from your generators.

View Condition Monitoring Page
 
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Three technicians studying data on a large screen

Your Data, Our Values

The technology for Cat RAM (Product LinkTM hardware) end-to-end system is designed with multi-layer security controls and safeguards to protect against unauthorized access and disclosure. High-level security safeguards include, but are not limited to:

  • Cryptographic security controls to protect against unauthorized Product Link device software changes
  • Encrypted and authenticated remote connection
  • Only outbound remote connection, initiated by the Product Link device, is allowed. Device does not participate in or respond to general internet traffic.
  • Caterpillar IT infrastructure secured, utilizing generally accepted information security principles and practices
  • Secure web application connection with user login authentication and role-based access controls
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remote asset monitoring

Resources

Cat Connect Case Studies

Learn how Cat RAM has benefited Cat Electric Power customers with real life events around the world.

 

View stories
CAT CONNECT CASE STUDIES
CAT CONNECT CASE STUDIES

Cat RAM Ensures Uptime at Temporary Power Plant

Altalink, one of Canada’s largest transmission companies, replaced an aging power line in Banff National Park while providing continuous alternate power in the area thanks to Cat RAM. Cat dealer Finning Canada remotely monitored six Cat XQ2000 diesel rental power generator sets providing 10 MW of power, guaranteeing the operating system ran in peak condition.

Read More
Altalink
Altalink

Hear from the experts

Genuine Cat Parts

The best way to ensure a long life for the electric power system that protects your business is with genuine Cat parts.

Order Parts Now
Genuine Cat Parts
Genuine Cat Parts

CAT S·O·S℠ SERVICES

What if you could save thousands of dollars in operating costs every year with a single service? With Cat S·O·S℠ Services, you can. This routine check-up for your oil, coolant, and fuel delivers valuable insights you can use to prevent unexpected failures and unplanned downtime.

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Cat S·O·S℠ Services
Cat S·O·S℠ Services

CAT INSPECT

Keep your asset performing at its best and reduce risks of generator set failure by performing quick and easy inspections on your mobile device with Cat Inspect. Track inspections and take action to keep your generator set running for the long haul.

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Cat Inspect
Cat Inspect

EXTENDED SERVICE COVERAGE (ESC)

Spend less time managing your equipment and more time running your business with options to protect you against unexpected repair costs.

Explore ESC Options
Extended Service Coverage
Extended Service Coverage

CUSTOMER VALUE AGREEMENTS

Every piece of Cat equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Your Cat dealer can help you maintain that built-in value through a Customer Value Agreement (CVA).

Get the Details
Customer Value Agreements
Customer Value Agreements

LONG-TERM SERVICE AGREEMENTS (LTSA)

Get more than upkeep with an LTSA. This partnership is a business tool for predicting ownership costs to better manage cashflow. It also gives you genset reliability, peace of mind, dealer expertise, and a hassle-free ownership experience.

Get in touch today
LONG-Term SERVICE AGREEMENTS
LONG-Term SERVICE AGREEMENTS
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