Services commitment with a CVA
Services Commitment in a Cat® Customer Value Agreement (CVA) goes beyond maintenance — it’s our plan to deliver reliability, uptime and the confidence that your operation is always ready for what’s next.
Next-Day Parts
Next-day parts means availability of the genuine Cat maintenance, wear and repair parts you need within one day of your initial contact — or you get paid.1.
Two-Day Common Repair
With two-day repair, qualified repairs are completed within two business days from approval to proceed or when you say if another time better aligns to your schedule. Our focus is getting you back to work — or you get paid1.
1Payment in form of Cat Credits or dealer voucher. Contact your dealer for details.
Frequently Asked Questions
About Services Commitment in a Cat Customer Value Agreement
What if the commitment isn't met?
If our commitment to get you the parts or repair you need on time isn't met, you get paid Cat Credits or dealer voucher1.
What makes this different from standard service?
You get the peace of mind and assurance of fast and clear response times when you need it. Plus the Cat Credits or dealer voucher1 if the commitments aren't met.
Does every type of repair qualify?
Services Commitment applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.
Do I need a CVA to get the Services Commitment?
Yes, the Services Commitment is exclusive to Customer Value Agreements.
1Payment in form of Cat Credits or dealer voucher. Contact your dealer for details.
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