New Cat® CVA Services Commitment features Two-Day Repairs, or the customer gets paid  

Designed to keep the customer’s business and equipment moving, CVAs that include dealer labor provide a Two-Day Repair commitment on common repairs to get the equipment back to work, or the customer gets paid. Additionally, Parts Next-Day availability with the new Services Commitment includes maintenance, wear and repair parts, available for pickup at the customer’s requested dealer location.

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By Caterpillar

Published: Dec 17, 2025

Highlights

  •  Services Commitment exclusively available with Customer Value Agreement (CVA)
  • Two-Day Repairs commitment for common repairs available with a Cat CVA that includes dealer labor
  •  Next-day maintenance, wear and repair parts availability with Parts Next-Day commitment 

 

New Cat® CVA Services Commitment
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IRVING, Texas, December 17, 2025 ― Strengthening the value of a Cat® Customer Value Agreement (CVA), every CVA will have an opportunity for an upgraded Services Commitment for customers, starting in 2026. Designed to keep the customer’s business and equipment moving, CVAs that include dealer labor provide a Two-Day Repair commitment on common repairs to get the equipment back to work, or the customer gets paid. Additionally, Parts Next-Day availability with the new Services Commitment includes maintenance, wear and repair parts, available for pickup at the customer’s requested dealer location.

 

Our new Services Commitment program with a CVA is all about offering the customer hassle-free, peace-of-mind equipment ownership. Customers dealing with downtime need to act fast, and they need parts to get the equipment up and running quickly. Our new Services Commitment delivers just that – Two-Day Repairs, Parts Next-Day, or the customer gets paid.

Ebban Clause

Vice President of Sales and Marketing

Construction Industries Services Division

Simplified ownership

The new Services Commitment simplifies equipment ownership, and its Parts Next-Day commitment helps to get the equipment back up and running when the unexpected happens. Customized to meet specific customer needs, equipment coverage, portability and transferability options are available with the Cat CVA.

CVAs offer 24/7 access to asset insights with equipment health management tools like VisionLink™ and Cat Inspect. As part of the agreement, customers receive expert support from their local Cat dealer. Genuine Cat parts and fluids are available for scheduled planned maintenance at the customer’s desired location at the right time.

Global rollout of CVAs with the new Services Commitment begins in the first quarter of 2026 and continues throughout the year and into 2027. It is subject to regional availability. Contact a Cat dealer for availability, major repairs commitment, and terms and conditions of the new Services Commitment coverage.

 

More information on Cat CVAs with the new Services Commitment can also be found by visiting cat.com.

New Cat® CVA Services Commitment
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The new Services Commitment simplifies equipment ownership, and its Parts Next-Day commitment helps to get the equipment back up and running when the unexpected happens.

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About Caterpillar:
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment. Visit us at caterpillar.com or join the conversation on our social media channels at caterpillar.com/en/news/social-media.html.

Caterpillar rolls out products and services in each of its regions at different time intervals. Although every effort is made to ensure that product information is released only after Caterpillar has received confirmation from its independent dealer network, plants, and marketing subsidiaries that products and services are available in the relevant region, editors are kindly requested to verify with a Cat dealer for product availability and specifications.

CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Corporate Yellow,” the “Power Edge” and Cat “Modern Hex” trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

VisionLink is a trademark of Caterpillar Inc., registered in the United States and in other countries.

 

 

Press Inquiries:

Amy Doughty
Caterpillar Trade Press Media Representative
Amy.Doughty@cat.com
 
For Release: Worldwide (excluding Brasil, Sweden, Korea, and Russia)
Release Number: 237PR25 — December 2025

Cat® Customer Value Agreements

With a Cat® Customer Value Agreement (CVA), you not only protect your equipment and bottom line — but also your peace of mind. Whether you’re buying a new or used Cat machine or looking to get maximum equipment life out of the one you already have, a CVA ensures it’s easy to own and ready to work.

Learn More
Cat® Customer Value Agreements
Cat® Customer Value Agreements

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