Our Commitment to Your Operation

Services Commitment with a Cat® Customer Value Agreement — getting you back to work.

two men shaking hands with Cat service vehicle in background
two men shaking hands with Cat service vehicle in background


 

Services Commitment with a CVA

Services Commitment in a Cat® Customer Value Agreement (CVA) goes beyond maintenance — it’s our plan to deliver reliability, uptime and the confidence that your operation is always ready for what’s next.

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Our Services Commitment Inside Your Cat CVA



Next-Day Parts

 

Next-day parts means availability of the genuine Cat maintenance, wear and repair parts you need within one day of your initial contact — or you get paid for the value of the part up to USD $1,000 in Cat Credits1.

 



Two-Day Repair2

 

With two-day repair, qualified repairs are completed within two business days from approval to proceed or when you say if another time better aligns to your schedule. Our focus is getting you back to work — or you get paid $1,000 USD in Cat Credits.

 

 

1 Dealer participation may vary. Contact your local Cat dealer for details.
2 Applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.

Frequently Asked Questions

About Services Commitment in a Cat Customer Value Agreement
 

What if the commitment isn't met?

If our commitment to get you the parts or repair you need on time isn't met, you get paid Cat Credits.

 



What makes this different from standard service?

You get the peace of mind and assurance of fast and clear response times when you need it. Plus the Cat Credits if the commitments aren't met.
 



Does every type of repair qualify?

Services Commitment applies to common repairs. Contact your local Cat dealer for major repair commitment and Terms & Conditions.
 



Do I need a CVA to get the Services Commitment?

Yes, the Services Commitment is exclusive to Customer Value Agreements.
 



Talk to Your Dealer

Your Cat dealer is ready to help you find the right CVA for your equipment and goals. Connect today and keep your business moving forward.

Connect With Your Dealer
multiple Cat machines
multiple Cat machines

Find the CVA That's Right for You

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Convenient Planned Maintenance Kits

 

Prefer to handle your own maintenance? Enjoy scheduled parts delivery with instruction, genuine Cat parts available when you need them and connected machine data.

Download Convenience CVA Brochure
 


Get Service Support From Your Cat Dealer

 

Add dealer labor to your CVA for complete support with expert Cat technicians to help you with maintenance and service needs like inspections, S·O·S℠ Fluid Analysis and Condition Monitoring.

Download Performance CVA Brochure
 
Download Confidence CVA Brochure
 
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Cat® Customer Value Agreements
Cat® Customer Value Agreements



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Genuine Cat® Parts