Services Commitment Disclosure
All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labor include technician response and repair parts commitment. Dealer participation may vary. Subject to restrictions and availability. Exchange rates and regional restrictions may apply. See your participating Cat dealer for details.
1Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received the start of the next business day.
2Next Day response is by the end of the next business day after initial contact or the customer's requested Order Need-By-Date.
3Customers receive up to $1,000 in Cat Credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Cat Credits are not to be issued to federal/state government entitites, public institutions or tribal entities. For full terms, visit cat.com/en_US/support/cat-credits.html.