Services Commitment

With our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), parts and technicians are readily available, with a second-day1 response time for unplanned repairs.

Services Commitment Hero
Services Commitment Hero

 

 

OUR SERVICES COMMITMENT MEANS PARTS AND TECHNICIAN AVAILABILITY

 

Parts when promised – or get paid. As part of our Services Commitment in a CVA, your maintenance parts will be available by the next day2. Repair parts? By the second day1. If they're not, we'll help cover costs by giving you a Cat Credit for the value of the late part up to $1,0003. Plus we offer second day1 technician response time to fix or diagnose unplanned repairs. All so you can focus on earning.

 

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SEE WHY OUR SERVICES COMMITMENT MAKES THINGS SIMPLE FOR YOU

Things get complicated quickly if you can’t get parts when you need them. Our Services Commitment makes things easy on you with parts availability and top-notch support. Check out this video to get the full scoop on everything our Services Commitment delivers for your operation.    

 

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Keep your equipment up and running with this unique service offer.

 

 

 

 

EXPLORE OTHER CVAs WITH SERVICES COMMITMENT

 

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PERFORMANCE CVA

 

Offering coverage options for injectors, turbos, hydraulic pumps and aftertreatment components.

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CONFIDENCE CVA

 

Delivering powertrain coverage with a fixed cost for easy management of routine maintenance and planned component repairs.

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YOUR CAT DEALER'S GOT ANSWERS

Do parts availability and priority service interest you? Talk to your Cat dealer to learn more about our Services Commitment that comes with a CVA.

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Dealer Contact
Dealer Contact

 

 

All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labor include technician response and repair parts commitment. Dealer participation may vary. Subject to restrictions and availability. Exchange rates and regional restrictions may apply. See your participating Cat dealer for details.

1Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received the start of the next business day.

2Next Day response is by the end of the next business day after initial contact or the customer's requested Order Need-By-Date.

3Customers receive up to $1,000 in Cat Credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Cat Credits are not to be issued to federal/state government entitites, public institutions or tribal entities. For full terms, visit cat.com/en_US/support/cat-credits.html.