Our Services Commitment in a Cat^® CVA

The Cost of Downtime

Every day a machine sits idle, costs add up. Crews wait, schedules slip and projects lose momentum. For many businesses, downtime isn’t just inconvenient, it’s expensive. That’s why having a clear, dependable path back to work is critical.

Introducing CVA Services Commitment

Caterpillar's CVA Services Commitment is designed to take the uncertainty out of unexpected repairs. When you have a Cat^® Customer Value Agreement (CVA), you don’t have to wonder how long your machine will be sidelined. Our Services Commitment sets clear expectations and ensures you’re back to work quickly because every day matters.

This is more than a maintenance plan. It’s Caterpillar putting certainty and speed behind service, helping you reduce downtime and stay productive.

How It Works

Two-day Repairs, Getting You Back to Work

If your CVA includes dealer labor, we commit to completing covered repairs in two business days or when it best fits your schedule. That means your equipment is back on the job faster, keeping projects and crews moving.

Cat Credits if Repair Commitments Aren’t Met

Our Services Commitment comes with a set repair completion date, so you know exactly when to expect your machine back in service. No more guesswork, no more uncertainty. If your covered repair takes longer than two-days, you’ll get paid USD $1,000 in Cat Credits. That’s clarity you can count on, with real value returned to your business.

Next-Day Parts Availability

Efficient service depends on having the right parts at the right time. Services Commitment, exclusive to Cat CVAs, includes next-day parts availability to support fast turnaround on repairs. If you don’t get your parts by the agreed upon date, you get paid up to USD $1,000 in Cat Credits.

Why It Matters

• Reduced Downtime Risk: Fewer lost days mean fewer financial setbacks. Caterpillar helps minimize downtime costs by getting you back in the dirt quickly.

• Financial Protection: If repairs or parts take longer than agreed, you get paid USD $1,000 in Cat Credits.

• Operational Certainty: Clear timelines and expectations let you plan with confidence, instead of waiting in the dark.

• Reliable Service You Can Count On: Cat dealers have the expertise, people and infrastructure to make sure these commitments hold true.

Customer Confidence, Backed by Caterpillar

Services Commitment shows what sets Caterpillar apart: not just reliable machines, but dependable service to match. You don’t have to fear long stretches of downtime or wonder if repairs will drag on. With next-day parts, two-day repair completion and Cat Credits.

This is how Caterpillar helps customers reduce downtime, lower uncertainty, and keep their operations moving forward.

Ready to learn more?

Every Cat CVA now includes Services Commitment, built around the things that matter most: speed, certainty and value.

• Explore Services Commitment.
• Watch the CVA Fundamentals Video
• Or connect with your local Cat dealer today to find out how the Services Commitment works for your fleet

^{1 Applies to common repairs. Contact your local Cat dealer for major repair commitment and terms & conditions.
2 Dealer participation may vary. Contact your local Cat dealer for details.}