WE DO MORE THAN SUPPORT PRODUCTS. WE SUPPORT PRODUCTIVITY.

Supporting products and productivity.
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Supporting products and productivity.

Our mining customers expect us to provide high-quality, long-lasting machines that run efficiently and offer high availability. But it’s what happens after those machines go to work that truly demonstrates their value. We’re committed to doing all we can to help you get the most from your investment in Cat equipment. 

CAT SERVICES AND SOLUTIONS: LAYERS OF SUCCESS

A lot goes into the support of a piece of equipment, and it can be difficult to see the true value of all the things we provide and how they impact not only the performance of machines but the overall productivity of the operation. Each service we provide, every technology we implement, all the solutions we deliver — each layer is adding value to that machine. Keeping it on the job and out of the maintenance shop. Rebuilding components and adding extra life. Keeping people safe and boosting productivity. Even taking over the maintenance and repair so you can focus on what you do best.

You don’t have to take advantage of all these services Caterpillar and your dealer provide. But when every layer is created for and integrated into your machine, the result is complete optimization of its performance, its life and ultimately your return on investment.

WE SUPPORT THE FULL EQUIPMENT LIFECYCLE

Your journey with a piece of Cat equipment begins when you decide to make the purchase. But that’s just the first of many decisions you’ll need to make throughout its lifecycle. Caterpillar and Cat dealers offer dozens of equipment management services that help you take care of your machine after it goes to work — from individual offerings that augment your own capabilities to comprehensive solutions that allow you to outsource the management of your fleet. 

We’re partners through the entire machine lifecycle — from delivery, through the day-to-day operation and maintenance, to major repairs and rebuilds. Every decision made during this cycle will have an impact on the cost per ton you achieve.

WE SUPPORT KNOW-HOW

Machine productivity is about more than maintenance; it’s also about knowledge. So we share what we know, helping you understand your machine ownership and operating costs so you can make informed decisions about maintaining, operating, rebuilding and replacing equipment. We use technologies to help mines lower costs, improve efficiency and increase productivity. And we partner with you to develop and implement projects designed to improve safety, operations, maintenance, and supply and inventory efficiencies.

WE SUPPORT YOUR SITE OPTIMIZATION EFFORTS

At Caterpillar, supporting products goes way beyond taking care of the machines we manufacture. Our goal is to help you get the most from your machines — and the conditions in which you use them have a significant impact on the value you receive.

We consider ourselves partners not just in the equipment, but in the entire productivity cycle. So we work alongside you to help you find ways to optimize your operation. We’ll evaluate your site to help you select the right equipment, then work to ensure the conditions are ideal for operating and maintaining your equipment at its full potential.

We have teams of people with decades of experience working in the industry. They have hands-on knowledge of mining machines and applications, site operations and equipment maintenance and repair, mining technologies, safety solutions, fleet management— and more. 

WE SUPPORT TECHNOLOGY INTEGRATION

Caterpillar is constantly developing and refining advanced technologies to help make equipment more productive and efficient, and to help you more effectively manage equipment fleets and operations. We partner with you to choose the technologies that are right for your operation, ensure successful implementation, and then use our knowledge and expertise to help you gain the full benefit of what these technologies make possible.

WE SUPPORT LEARNING & TRAINING

The way your Cat equipment is maintained and operated has a significant effect on the value you receive from your investment. One of the ways we contribute to your equipment’s productivity is by providing training — both for those who take care of your Cat equipment and those who operate it.

We offer a wide variety of training opportunities designed to meet individual mine-site needs — from online courses to on-site, instructor-led programs.  We also provide training to help Cat dealers improve their shop efficiencies, rebuild practices, maintenance processes and more.