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FBS18 Caterpillar 7-Step Diagnostic Process
Course No. 26917
COURSE DESCRIPTION
This course provides a review of the 7-step diagnostic process, which should be followed to effectively troubleshoot Cat® equipment. It is important to always use a systematic diagnostic process in order to obtain effective service and increased customer satisfaction.
LEARNING OUTCOMES
Identify the 7-steps of the diagnostic process Identify the key characteristics of each step in the diagnostic process.
DETAILS
Duration: 45 min
Delivery method: eLearning (WBT)
To access the course use your Dealer Performance Center (DPC) license. If you don't have a DPC license, contact your local dealer to receive one and get started.