COURSE DESCRIPTION

This course provides a review of the 7-step diagnostic process, which should be followed to effectively troubleshoot Cat® equipment. It is important to always use a systematic diagnostic process in order to obtain effective service and increased customer satisfaction.

LEARNING OUTCOMES

Identify the 7-steps of the diagnostic process Identify the key characteristics of each step in the diagnostic process.

DETAILS

Duration: 45 min

Delivery method: eLearning (WBT)

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To access the course use your Dealer Performance Center (DPC) license.  If you don't have a DPC license, contact your local dealer to receive one and get started.