Cat® Remote Services is technology that works with your Product Link Elite™ hardware and lets your Cat dealer troubleshoot, perform certain diagnostics and update system software remotely while your engine remains in production.
When an engine alert is received, simply call your dealer and report the fault code. While the engine continues to run, your Cat dealer can initiate a remote troubleshoot session, run live diagnostics and discover the issue. Your Cat dealer will then ensure you have the parts, service and support to take care of the issue. With Cat Remote Services you can:
MAXIMIZE UPTIME, ELIMINATE SERVICE TRIPS & EXPEDITE REPAIR…
Cat Remote Flash enables your Cat dealer to send most Electronic Control Module (ECM) updates directly to your assets, no matter where they are, without interrupting operations and with no site visit required.
With Cat Remote Flash, the process is simple:
THE RIGHT TECHNICIAN, TOOLS & PARTS, THE FIRST TIME…
With Cat Remote Troubleshoot, your Cat dealer can establish a remote connection to your assets, perform troubleshooting tasks and run diagnostics in near real-time, to determine the issue. If a site visit is required, your Cat dealer will have the information necessary to send the right technician, the right tools and the right parts, to minimize your downtime.
The Cat Remote Troubleshoot process is:
Monitor cost, utilization, reliability and other critical data using an intuitive portal to access equipment information and connect with your Cat dealer.
Enhance your decision-making while optimizing the life and health of your assets by harnessing your field, historic and, performance data and insights.
One solution. One app. Manage the inspections for your entire fleet regardless of manufacturer or location.