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Cat® Customer Value Agreement (CVA) Contract Information
MAINTENANCE PARTS & SERVICES | What's covered in my contract?
EXTENDED PROTECTION
Equipment Protection Plan (EPP)
Equipment Protection Plan (EPP) Powertrain + Hydraulics + Technology provides extended protection beyond standard warranty for parts and labor. Coverage under the EPP Program does not change the standard warranty. The EPP ends when the length of time (measured in months) or the machine hour usage is reached, whichever comes first. For a detailed description of Covered Components and limitations, view or download the New Machine EPP Schedule.
DIGITAL SUBSCRIPTION SERVICES
Digital subscription services provide access to view location, utilization hours, fuel burn, inspections, fluid analysis, fault codes, and maintenance tracking for your linked machine.
FREQUENTLY ASKED QUESTIONS
Download the PDF to learn more about what's included in a CVA, terms available, eligibility and more.
CHANGE FORMS
Download the PDF form and send to CFAS@cat.com or call 1-800-651-0567.
PARTICIPATING DEALERS
This offer is applicable with all Caterpillar dealers in the United States to the following:
This offer is applicable with all Caterpillar dealers in the United States unless the Cat CVA is sold by an Original Equipment Manufacturer (OEM) business.
The following dealers are authorized to support customers purchasing a Cat CVA from OEM’s: Cleveland Brothers, Carter Machinery, HO Penn, Holt TX, and Warren
CANCELLATION POLICY
Please refer to your Cat CVA contract for detailed terms and conditions. Cancellation requests should be submitted to CFAS@cat.com or call 1-800-651-0567.
For Cat CVA (with new machine purchase) refund information, please refer to Schedule 1 of the Cat CVA contract. The percentages of the total Cat CVA purchase price that may be applied to each section of the formula are 100% for maintenance parts and services or for CVAs that include EPP, 67% for maintenance parts and service and 33% for EPP. Cat Daily subscription services are provided at no additional charge and will remain active with the machine. As a result, a refund does not apply. For CVAs that include VisionLink Daily or Cat Essentials the percentages of the total Cat CVA purchase price that may be applied to each section of the formula are 99% for maintenance parts and service or for CVAs that included EPP 66% for maintenance parts and services, 33% for EPP, and 1% for digital subscription services.
For the Protect CVA (with used machines) refund information, please refer to Schedule 1 of the Protect CVA contract. The percentages of the total Protect CVA purchase price that may be applied to each section of the formula are 87% for maintenance parts and services and 13% for CPP (where applicable).
For the Extend CVA (with used machines) refund information, please refer to Schedule 1 of the Extend CVA contract. The percentage of the total Extend CVA purchase price that may be applied to each section of the formula are 99% for maintenance parts and services and 1% for digital subscription services.
NOTICES
*CVA Does not apply to Cat Certified Used equipment. Applicable for Cat CVA Renewals.
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