Real Solutions to Real Problems.

That sounds like a Cat® Customer Value Agreement (CVA).

the CVA team in front of a Customer Value Agreement logo
the CVA team in front of a Customer Value Agreement logo

Cat® Customer Value Agreements (CVAs) can make life easier.

Cat® Customer Value Agreements (CVAs) are service plans designed to keep ownership simple. How? They fight against your operation’s worst enemies.

Dealer Contact
Dealer Contact

 

 

Stay on Track with the Best Defense: CVAs

 

Some of the biggest problems jobsites face are unexpected downtime, surprise costs and maintenance hassles. CVAs were designed specifically with these problems in mind — and then some. Discover below how CVAs fight against some of the biggest threats to your productivity.

   

Downtime Reduced

Whether it's a Cat machine ... or a vending machine ... no one wants to deal with downtime. Here's how CVAs can help:

  • 2nd day technician response time for unplanned repairs
  • Parts availability guarantees
  • VisionLink® to track maintenance needs
  • Fluid health analysis with S•O•SSM Services

   

Hassles Handled

Maintenance and repair hassles can sneak up on you. Get the ultimate machine owner self-care with these serious CVA benefits:

  • Genuine Cat parts designed for your machine 
  • Parts delivered when promised — or Caterpillar pays 
  • Parts shipped with clear service instructions 
  • Expert dealer maintenance and support

   

Costs Controlled

Proper care is crucial for your machine (and your pets). CVAs can help you get costs under control with solutions like these: 

  • Component coverage options 
  • Equipment health monitoring 
  • Maintenance intervals that align with the wear of your machine 
  • Flexible payment options

 

 



Ready for the Next Step? If Not, Just Keep Scrollin'.



 

 

Everyone Deserves Peace of Mind With a CVA

And anyone with a Cat machine can get it. Regardless of where you got your Cat machine — dealer or not — we offer a variety of CVAs for your budget and operation needs.

 

 

Then a Convenience CVA is your best bet! You’ll get Cat parts shipped to you right on time for planned maintenance.

Convenience CVA Download

Then a Performance CVA is your solution! We’ll send trained dealer technicians to your jobsite with the right Cat parts to complete planned maintenance on your machine.

Performance CVA Download

Then you’re looking at a Confidence CVA. This option is only available for new machines. It offers a guaranteed cost per hour well into the lifecycle of your machine and includes the most support from your dealer — with maintenance and planned repairs included.

Confidence CVA Download

 

 

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We keep things pretty simple. If you have a Cat machine, you can get a CVA.

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Whether you're a business of one or one hundred, we're happy to support your work.

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We talk about CVAs a lot, but why wouldn’t we? They’re pretty awesome.

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Check out CVAs behind the scenes!

 

 

 

 

Where Do You Go From Here? We’ve Got a Few Ideas.

   

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Talk to a Dealer

Talk to your local Cat dealer about CVAs today.
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Learn More About CVA Options

Head to our CVA hub page to learn more.

 

 

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