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Need help? We've got answers to common questions about our company, products, services and more. And if you don't find what you need, contact Caterpillar or your Cat dealer.

Frequently Asked Questions

Find answers to your questions and learn about Caterpillar company facts.

Where is my local Cat dealer?

Enter your location in our dealer locator to find a location near you.

Does Caterpillar own Cat dealers?

Cat dealers are locally operated businesses. We partner with them closely to provide a consistent customer experience around the world. Learn more about our dealer network.

Where can I find information about Cat equipment?

You can find product information on  For pricing, availability and additional details contact your local Cat dealer.


Can I operate or demo a machine before buying?

If you’d like to demo or operate a machine before buying, contact your Cat dealer. Machine inventory varies by location, and not all models are available to try before you buy.


Can I add an extended warranty to my machine?

Equipment Protection Plans (EPP) offer coverage beyond the standard warranty. Your local Cat dealer can provide more information about EPP coverage and help you find the right option for you and your business.


Where can I purchase Cat parts?

You can buy genuine Cat parts and upgrade kits online or through your Cat dealer.

  • Buy common maintenance and repair parts at (no dealer account required)
  • Buy from our full parts catalog at through your existing Cat dealer account
  • Purchase parts directly through your local Cat dealer

Learn more about Cat parts


Where can I find pricing information for Cat equipment?

Pricing varies by specific product, model and features. Your Cat dealer can help you with pricing and availability.


How do I submit a new product or product improvement idea?

Visit our Open Innovation page and click the ‘Submit Your Idea’ button at the bottom to share your idea. Please only include non-confidential information.

What options do I have for getting Cat equipment?

Depending on your business needs, Cat equipment can be financed, leased, or rented. You can also pay in full/with cash. Find out more about renting and buying Cat equipment.

Does Caterpillar offer equipment financing?

Cat Financial offers competitive rates and flexible options to help you get the equipment you need, fast. The Cat Financial team understands your equipment, the industries you work in and the challenges your business may face. Best of all, solutions are developed specifically for Cat customers. See what our customers say about working with Cat Financial. Note: Financial solutions vary by location, contact your local Cat dealer to discuss your options. Compare your options.

Where can I get a financing quote?

You can request a financing quote on After you submit the form, your local Cat dealer will follow up with more information.

You can also contact your Cat dealer to discuss financing options.

Where can I get repair or maintenance support for Cat equipment?

Your local Cat dealer can help you with maintenance and repairs, planned and unplanned.

Visit for additional DIY maintenance and repair resources.


Where can I get service manuals and parts reference guides?

Service manuals, parts reference guides and other resources are available on our maintenance hub.

You can also contact your local Cat dealer to request a copy.


Do you offer service contracts or support agreements?

Cat Customer Value Agreements (CVAs) help you get the most from your equipment and your business. To find out what’s included, visit our Customer Value Agreement page.

Does Caterpillar offer operator or technician training?

Caterpillar offers training for heavy equipment operators, service technicians and leaders. Options include in-person courses, on-demand learning and Cat simulator training. Learn more on our Cat Training page.

Many Cat dealers offer training as well. Contact your Cat dealer to learn more.

Can Caterpillar help me optimize my operation?

We offer a variety of consulting and fleet management services across multiple industries. Our experts offer solutions for engineering, safety, productivity and more. Explore our offerings here.

Do you offer resources and training for worksite safety?

We offer free safety resources, including safety consulting and education services, for technicians, operators, and other jobsite workers. See our safety resources.

How do I create, access or edit a Cat online account?

Your online Cat account is the single account you use to log in to select services and applications we offer. Shop for parts and machines online, manage your fleet, go mobile, and more. Register for a Cat account.

Need help updating your account information? With the new logged-in experience, updating your account and profile information is made easy following these steps.


Where do I go to manage my account when I finance through Cat Financial?

If you have a contract with Cat Financial, MyCatFinancial is the free online portal where you can easily manage your account anytime and anywhere via desktop or with the free mobile app. You can use MyCatFinancial to make a payment, apply for a Cat® Card, view open invoices, and so much more. Login or register for your free account today.

How do I request a donation or grant from Caterpillar?

The Caterpillar Foundation supports philanthropic causes and communities globally.

The Caterpillar Foundation does not accept unsolicited grant proposals. We directly solicit grant proposals from nonprofits that meet our strategic focus areas and predetermined geographical locations based on communities and regions in which we have the greatest number of employees.   


How do I request an equipment donation?

For equipment or engine donation requests, please contact your Cat dealer.


How do I request sponsorship for my event or organization?

Visit our Sponsorship Request page to submit a request for sponsorship.

To learn more about our current sponsorships, visit

Can I visit Caterpillar?

The Caterpillar Visitors Center is located in Peoria, IL and is open to the public.  The center offers a museum, a virtual ride in the bed of a massive two-and-a-half story Cat 797F Mining Truck, Cat equipment simulators, and seasonal displays.  For more information on tickets, hours of operation or to take a virtual tour, go to

We also have Caterpillar demonstration and training centers in multiple U.S. locations and globally.  Contact your local Cat dealer to arrange a visit.


Are Caterpillar factories open for tours?

Unfortunately, our production and distribution facilities are not open to the general public for tours.

Caterpillar customers interested in visiting Caterpillar production facilities should contact their Cat dealer

What is the Cat brand?

Cat is the flagship brand in the Caterpillar portfolio and one of the most valuable brands in the world. Cat heavy equipment is designed and manufactured by Caterpillar for a wide range of industries. Cat machines and engines are widely recognized as premium products and are known for superior quality and reliability.


What is the difference between Cat and Caterpillar?

Caterpillar is our company, which includes a portfolio of different brands. Cat is our flagship product and dealer network brand. In conversation, many people use the terms interchangeably. But they are, in fact, different.


What type of equipment does Caterpillar make?

The Cat product portfolio is the most extensive in the industry, with products ranging from skid steers to marine engines to the 1000-tonne Cat 6090 mining excavator. The portfolio also includes technology products and a broad array of services such as rental and finance. To see products from other brands in Caterpillar’s portfolio, visit


What industry is Caterpillar in?

Cat products are used in a wide range of industries, including construction, mining, power generation, marine, oil and gas, forestry, landscaping, agriculture, paving, waste, and quarry. See our industry resources here.


Where is Caterpillar located?

Caterpillar Inc.'s headquarters is located in Irving, Texas.  We also have approximately 150 Caterpillar facilities around the world. See our global locations.

Cat dealers are locally owned with locations all over the world. The network is the largest in the industry – serving over 190 countries with 2,700 branches. To find a local dealer, visit our locator page.


How do I get approval to use Cat or Caterpillar logos, photos or technical materials?

Formal approval is required to use our trademarks, logos and other copyrighted materials. To start the process, click here.


How do I report security vulnerabilities?

We investigate all credible reports of information or cybersecurity vulnerabilities that may impact our products or services. If you believe that you have information about an information or cybersecurity vulnerability, please notify us.

I’d like to work at Caterpillar. How do I apply?

You can learn about career areas available to you and search for current opportunities online.

Does Caterpillar offer internships/apprenticeships?

We offer internships and apprenticeships across multiple career areas. See our opportunities available by region.

I applied for a job at Caterpillar. When will I get a response?

Thank you for applying! We have a thorough review process for job applications.  Response time will vary by the position you applied for.  You can get information about your application status and report issues by contacting the service center.

How do I become a Cat dealer technician?

We offer a variety of programs to help people like you develop the skills and knowledge to become a Cat dealer technician. Find out how Cat dealer technicians make a difference, and see our open positions.


How do I become an equipment operator?

Machine operators are in demand all over the world. Learn about the skills, training and certifications you may need to land an operating job.

Have another question or request? Contact us.

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Didn't find the answer you were looking for? Find our resources below for connecting with our support team or your local Cat dealer.

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Your Cat dealer can provide tailored support for you and your business. Contact them today.

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