REAL SOLUTIONS TO REAL PROBLEMS.

That sounds like a Cat® Customer Value Agreement (CVA).

Cat Customer Value Agreements
Cat Customer Value Agreements

Cat® Customer Value Agreements can make life easier.

Cat® Customer Value Agreements (CVAs) are service plans designed to keep ownership simple. How? They fight against your operation’s worst enemies.

Downtime Reduced:

  • 2nd day technician response time for unplanned repairs
  • Parts availability guarantees
  • VisionLink® to track maintenance needs
  • Fluid health analysis with S•O•SSM Services

Person pointing at watch with gray CVA logo in background
Person pointing at watch with gray CVA logo in background

Hassles Handled:

  • Genuine Cat parts designed for your machine
  • Parts delivered when promised — or Caterpillar pays
  • Parts shipped with clear service instructions
  • Expert dealer maintenance and support

Person with construction hat and Cat oil filter posing with gray CVA logo in background
Person with construction hat and Cat oil filter posing with gray CVA logo in background

Costs Controlled:

  • Component coverage options
  • Equipment health monitoring
  • Maintenance intervals that align with the wear of your machine
  • Flexible payment options

Person in plaid shirt posing with gray CVA logo in background
Person in plaid shirt posing with gray CVA logo in background

 

 

EVERYONE DESERVES PEACE OF MIND WITH A CVA

And anyone with a Cat machine can get it. Regardless of where you got your Cat machine — dealer or not — we offer a variety of CVAs for your budget and operation needs.

 

 

Then a Convenience CVA is your best bet! You’ll get Cat parts shipped to you right on time for planned maintenance.

Then a Performance CVA is your solution! We’ll send trained dealer technicians to your jobsite with the right Cat parts to complete planned maintenance on your machine.

Then you’re looking at a Confidence CVA. This option is only available for new machines. It offers a guaranteed cost per hour well into the lifecycle of your machine and includes the most support from your dealer — with maintenance and planned repairs included.

LIKE TO LEARN FROM VIDEOS? CHECK THESE OUT.

Discover what a CVA is really about, how Services Commitment fits in and what our customers have to say about the benefits.

 

 

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Learn what a CVA really means for your operation.

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Discover how Services Commitment in a CVA can bring peace of mind to your operation.

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Hear what our customers are saying about CVA support.

Cat Customer Value Agreement Fundamentals
Our CVA Services Commitment
Customer Value Agreement Customer Testimonials

 

 

SERIOUSLY GOOD MACHINE SUPPORT DOESN’T ALWAYS NEED TO BE SERIOUS

We like to have some fun while we spread the news on CVAs.

 

 

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We talk about CVAs a lot, but why wouldn’t we? They’re pretty awesome.

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Check out CVAs behind the scenes!

Mashup
Our CVA Services Commitment