We’re Searching For Experienced Technicians

Raise Your Sights!

Experience Earns Career Rewards

Cat dealers around the world employ amazing teams of skilled technicians. Technicians are the lifeline to customers--keeping machines running, saving job deadlines and solving problems. Plus, technicians enjoy a culture where collaboration and ongoing training make for a rich career. Set your sights on our wide range of high-tech careers.

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Training Is High Priority

At Caterpillar and our dealers, training is business critical. Technicians with the latest skills and knowledge keep our customers working. With in-house training departments, our dealers lead the charge in developing those skills.

In 2020, Caterpillar delivered training to over 30,000 dealer technicians, sales professionals, and leaders. Beyond virtual training, Caterpillar has 8 Learning Centers that deliver hands-on training to Cat dealer technicians around the globe.

Cat Technicians Join An Amazing Global Network

Around the world, the importance of learning and technical skills continues.

Here’s some interesting facts about our global network:
· In 2020, 30,000 people completed virtual training courses and the learning network supported 137,000 participants
· Caterpillar supports 8 learning facilities around the globe and 8 dealer learning centers in North America

Global Dealer Snapshot
· 165 independent Cat dealers serving 191 countries
· 172,000 Cat dealer employees
· 60,000 Cat service technicians
· 2,901 dealer facilities

Cat Dealers Offer Multiple Career Paths

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Dealer Service Technician Job Description

Dealer Service Technicians repair and maintain equipment both in the shop and in the field. Technicians ensure that repairs are completed on time and according to manufacturer specifications. Field Technicians are on the front line of customer relationships.

Skills and Knowledge Needed

Desire to learn and constantly improve
Equipment systems and technology, diagnostics & repair
Up to date on current technology—interest in continuous education
Good customer communication skills

Education

High School Diploma or equivalent
General writing, communications, business
Math, computer science if available
Technical courses in diesel engines, hydraulics, power trains, and electric/electronics
Previous technician training or experience

College Education

A.S. or A.A.S. college degree in equipment technology highly recommended
AED Accredited college programs and those sponsored by equipment manufacturers are among the best
You can earn a degree with Caterpillar!

Product Support Sales/Management Job Description

Product Support Sales Managers and Representatives are responsible for sales of parts, services and product support programs both inside dealerships and in the field. They help customers understand how dealer provided parts, service, and maintenance plans can be more cost-effective and add value.

Skills and Knowledge Needed

In-depth knowledge of construction equipment technology and applications
Knowledge of Dealer’s equipment product lines and applications
Ability to learn in-house parts and service information systems
Ability to problem solve and communicate effectively with customers
Good customer relationship abilities

Education

Business or related college degrees are increasingly preferred
Industry-related education: sales, management, marketing and technology
Experience with parts and service sales in other industries a plus

Service Advisor/Management Job Description

Service Writers and Managers provide leadership, direction and support for the Service Department. They are responsible for planning, training, warranty claims, and efficient work flow with parts and technicians. Responsibilities usually include accurate quotations, correct problem diagnosis, quality control of repair and maintenance work, customer follow-up, satisfaction and retention.

Skills and Knowledge Needed

Communication and problem solving with co-workers and customers
Ability to wear many hats, prioritize, manage details and work flow
Prior background as a technician or a good knowledge of equipment technology is extremely helpful
Staff motivation and productivity may be part of the job

Education

A.S. or A.A.S. college degree in equipment technology highly recommended
Business courses/degree helpful
Industry-specific courses in profitable service and service management
Experience with service writing or management in other industries a plus

Parts Management/Parts Warehouse Management Job Description

Parts Managers provide leadership, direction and support for a dealer Parts Department. The job usually includes preparing the department’s annual plan/budget, sales forecasting, achieving financial goals and margins, and hiring and training staff. Parts Managers must be able to establish good relationships with customers and vendors.

Skills and Knowledge Needed

Strong organization, communication, customer service and leadership skills
Knowledge of the entire parts line & inventory
Technical and application knowledge of the products and parts
Timely/efficient inventory management: sourcing, orders, delivery, replenishment
Purchasing/inventory computer systems and processes

Education

Two-year college technical degree or business degree recommended
Industry-specific courses in parts management are beneficial

Sales & Rental Management Job Description

Sales and Rental Representatives and Managers build customer relationships, sell or rent products and services, and solve customer problems within assigned territories. Representing one or more product lines, they help customers understand how dealer products and services best meet their needs. They often coordinate related issues with manufacturers and the dealership.

“Rental products keep our customers working while machines are being repaired. The easier we can make day-to-day operations for customers, the better.”

Skills and Knowledge Needed

Excellent customer relationships, problem solving, oral/written communication skills, and ability to negotiate effectively
Ability to learn dealer product lines, technology and applications, and sales/rental related computer systems
Self-motivation and goal-orientation to develop business

Education

Business or related college degrees are increasingly preferred
Industry-related education: sales, rental, management, marketing and technology
Industry-specific courses in parts management are beneficial

Interested in working with us?

Take the first step by joining our talent network today!

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Why set your sights on working for a Cat Dealer?

Caterpillar and Cat dealers have been serving customers for almost 100 years, so technicians can count on the stability and solid business practices of Cat dealerships. With multiple career paths and competitive salary and benefits, Cat dealer technician positions are in high demand.

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Job Satisfaction

“My job has taught me about myself that I can do just about anything if I put my mind to it.”

Learning & Development

“When I was a second year apprentice, I was doing rebuilds on engines, transmissions, and certified rebuilds on machines. Being a second year apprentice, I was in charge of journeymen on the job. So that was pretty good.”

Compensation & Benefits

“The more you learn, the more you earn and the higher the level, the higher the pay. So, that’s basically how it works.”

Growth Opportunities

“There’s definitely a lot of opportunity to grow as a technician here. If it’s what you really want to do, push yourself.”

Technician Training Is Flexible

As a technician you can enjoy a rich educational experience with multiple programs designed to fit different learning.

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Ongoing Skill Development & Training

To keep technicians on the leading edge, Caterpillar and our dealers offer thousands of hours of training for advanced and expert level technicians. Many of these programs can qualify for top industry certifications.

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Earn A Degree

Earn an associate’s degree when you participate in the ThinkBIG program—a network of colleges and dealers working together. Check to see if there’s a program in your area.

Find ThinkBIG programs

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Free Online Learning

Technicians for the World is a FREE online training program sponsored by Caterpillar that will introduce you to the skills and knowledge you will need to successfully start your career as a Cat dealer technician.

See Courses

Group of Technicians Listening to Instructor

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Earn While You Learn

Many dealers offer the benefit of experienced mentors and apprenticeships. Your experience and skills may enhance your growth as a technician.Earn an associate’s degree when you participate in the ThinkBIG program—a network of colleges and dealers working together. Check to see if there’s a program in your area.

Search Apprenticeships

TOOLS & RESOURCES

Get Ready to Reach your Goals

Sharpen the skills on your resume by Finding Your Strengths.

Present your best self with these Interview Tips for Students.

Follow this interview advice for a productive Dealer Dialogue.

Prepare for your first meeting with these Common Interview Questions.

KNOW SOMEONE WHO WOULD BE AN IDEAL DEALER TECHNICIAN?

Caterpillar offers tools, training and resources to prepare new and experienced technicians for valued roles in the Cat dealer network. Whether they be students, graduates, skilled workers or veterans, we’re open to all who seek involving and satisfying opportunities. Help someone close to you get their start as a Cat dealer technician.

Learn More

Find Dealer

We’re Searching For Experienced Technicians

Raise Your Sights!

Experience Earns Career Rewards

See Open Positions

Training Is High Priority

Cat Technicians Join An Amazing Global Network

Cat Dealers Offer Multiple Career Paths

Dealer Service Technician

Product Support Sales Manager

Service Management

Parts Management

Sales & Rental Management

Dealer Service Technician Job Description

Skills and Knowledge Needed

Education

College Education

Interested in working with us?

Why set your sights on working for a Cat Dealer?

See More Stories

Job Satisfaction

Learning & Development

Compensation & Benefits

Growth Opportunities

Technician Training Is Flexible

Ongoing Skill Development & Training

Earn A Degree

Free Online Learning

Earn While You Learn

TOOLS & RESOURCES

Get Ready to Reach your Goals

KNOW SOMEONE WHO WOULD BE AN IDEAL DEALER TECHNICIAN?

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Industry Solutions

Services & Support

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