Customer Support Agreements

Get more work done at a lower cost

Customer Support Agreements

Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Your Cat dealer can help you maintain that built-in value through a Customer Support Agreement (CSA).

What is a Customer Support Agreement?

A CSA is any arrangement between you and your Cat dealer that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that your Cat dealer will provide you with careful planning and ongoing attention that will help you succeed.

When you have a CSA with your Cat dealer, you have more time to do what you do best – run your business. Trained dealer technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone's goal is the same: helping you get more work done at a lower cost.

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What are the benefits of a Customer Support Agreement?

Agreement Flexibility – adapt to level of support to meet your requirements

All maintenance parts and tools – Cat maintenance parts/tools for routine services

Accurate, professional testing – Caterpillar trained technicians have the specialist knowledge, technology, and global backup to check your equipment

Early Warning – advanced diagnostics to identify problems and schedule repairs

Plan ahead with greater confidence – improved reliability enables tighter scheduling of maintenance intervals

Increased uptime – engines run longer and more efficiently, improving profitability

Benefits Benefits

Customer Support Agreement FAQs

There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or an arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. Your Cat dealer will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non-Cat equipment.

Customer Support Agreements are not just for large equipment or new equipment. The need to get more work done at a lower cost is the same, regardless of age or application.

In the end, a CSA is a partnership between you and your Cat dealer that will help you succeed by leveraging the equipment management expertise of Caterpillar. When you and your Cat dealer team up with a CSA, you get more than just equipment.

Customer Support Agreements are an excellent tool for managing new Cat® equipment right from the start. But agreements can also be written after the sale to help you control costs and improve availability. In every case, you get access to trained experts who know more about your Cat equipment than anyone else. Building the right CSA always begins with a careful assessment of your needs and ends with an agreement that provides you with the lowest possible cost per production unit.

Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Your Cat dealer can provide service in a timely, efficient, and cost-effective manner. You save money, improve availability, and have more time to concentrate on other important aspects of your business.

Effective equipment management is one of the most important keys to maximize productivity and minimize costs. Consider partnering with the management experts at your Cat dealer.

If preventive maintenance is not getting priority attention, a CSA can ensure maintenance recommendations are followed to the letter.

Knowing beforehand that service will be needed allows you to schedule downtime and save money with before-failure repairs. Component repairs and/or overhauls can be accurately anticipated, allowing for scheduled downtime for lowest possible costs.

Before-failure repairs often cost less than half of after-failure repairs. A CSA can maximize service life and minimize costs by repairing before a major failure occurs.

Once you know these costs you can make informed decisions regarding equipment replacement options. Through a CSA, your dealer can help you improve maintenance record-keeping so these important costs are readily available, for higher resale value.


Focusing on Your Real Job

What percentage of your resources are spent on the following?

  • Finding and training mechanics
  • Repair tools, equipment and diagnostic tooling
  • Environmental disposal fees
  • Employee benefits
  • Parts inventories
  • Shop building upkeep, taxes, insurance, utilities
  • Service and lube trucks

All of these factors impact your bottom line. A CSA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians. It sounds simple, but the fact is, you may wear a number of hats in your business – from operator to equipment manager and service technician. A CSA can cover any or all of your equipment management needs, allowing you the benefits of working with the experts, your Cat Dealer.

Saving Time and Money

Saving Time and Money

Effective equipment management is one of the most important keys to maximum productivity and minimum costs.

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Working for You

Working for You

Maximum benefits for your equipment, your resources and your way of working.

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Cat® Connect for Electric Power

You need hard facts about your equipment. About how well your electric power assets are working. And how efficiently your operation is running. Fortunately, Cat® Connect gives you the timely information you need so you can make well-informed and timely business decisions.

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