Charier

Check out how this public works company reduced incident rates and improved their bottom line.

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Industry

Public Works and Civil Engineering

Situation

Charier is a family-owned business in the public works and civil engineering industry that established itself in 1897. The company has a successful business history and strong values. In 2022 and they recognized an opportunity to improve their safety culture in line with their purpose as a Mission Enterprise - a French legal framework in which businesses pursue a set social and environmental purpose with specific sustainability goals. They had a safety system in place, but they knew consistent application of the system didn’t always happen. They wanted ownership for safety to go beyond the safety department and involve all levels of the operations to build a resilient safety culture. 

Excavator digging
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Solution
Results

The renewed focus on safety throughout the organization was a warm welcome, especially from employees. Even those who may have been hesitant at first are now volunteering to be on new teams and are seen as advocates onsite with their peers.  

Employee-driven teams renewed safety processes like near miss reporting and safety meetings with a focus on clear expectations for every level of the organization to encourage engagement and ownership in the frontline, effective leading indicator measurements and positive recognition.  

  • Data shows that the number of near-miss reports multiplied by 26 in the first two years.
  • Lagging metrics like recordable incidents improved 22% after the first year 
  • Over 50 individuals have directly participated in Continuous Improvement Workshops or the Safety Steering Team and Safety Surveys covered approximately 75% of all employees.  
“Caterpillar Safety Services has enabled Charier to modernize its health and safety approach at work, fostering a safety culture shared by all, thanks to a collaborative approach involving participation of all our employees.”

President

Charier

“Caterpillar Safety Services has breathed new life into the environment and rekindled our enthusiasm, expanding our horizons with their innovative methods, which allows us to significantly strengthen our safety culture.”

Prevention Manager

Charier

"It helps people grow, in the fullest sense of the word, to take part in this kind of collective process."

Machine Operator

Charier

“Caterpillar Safety Services made it possible to involve the employees of Charier in a positive reflection on their own safety.” 

Director of Major Works & Specialty Division

Charier