Have you heard the term “Customer Value Agreement” bandied about in recent months but aren’t sure what it means — or why you should care? Read on for answers.
A Cat® Customer Value Agreement, or CVA, is an arrangement between you and your dealer focused on lowering your owning and operating costs through hassle-free maintenance, reducing downtime and choosing the best alternatives for your operation. It includes a combination of services that help you accomplish your goals while maintaining high standards for environment, health and safety.
It’s up to you — CVAs can range from supporting your personnel with self-help services and parts to complete maintenance and repair agreements that capitalize on digital gains for operational efficiencies. You and your dealer are free to customize a CVA around your needs, budget and goals. At a minimum, every CVA includes:
You can set up a CVA for individual assets, multiple assets or an entire fleet. CVAs are available for existing and new products, manufactured by Caterpillar or not. Payment terms are flexible, too - choose from a predetermined fixed rate for parts and service or even a set hourly rate covering all maintenance, repairs, and overhauls.
Your local Cat dealer can answer any additional questions you have, explain in more detail how CVAs work and walk you through the process to get started.
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