A Customer Service Agreement is one of the most convenient and affordable ways for you to take advantage of Caterpillar dealer resources. Each CSA is custom-designed to meet your specific needs. One of the most important advantages of a CSA is flexibility. There are no pre-determined requirements or specific products or services that you must agree to buy. Instead, every CSA is an individualized plan that fits your needs and your budget. Costs can be based on a flat rate monthly fee, the type of service or repairs performed, or actual engine operating hours.
CSAs cover many aspects of inspection, maintenance and repair. These highly flexible agreements can range from scheduled inspections and preventive maintenance to before-failure overhauls. The services you include in your CSA will depend on your equipment, installation and the technical capabilities of your crew – factors we will carefully analyze with you before an agreement is proposed. Every CSA has one primary goal: to save your valuable time and money.
We also offer other support agreements to meet your needs. A Total Maintenance and Repair agreement covers all maintenance and repair costs during a specified time period. Instead of paying for maintenance or repairs as they are needed, you pay one flat rate to cover a broad range of parts and services. Your Cat dealer will analyze your current costs and compare them with the cost of the specific services provided in the agreement.
A Preventive Maintenance agreement covers specified maintenance at a fixed cost. You maintain reliability and efficiency because the maintenance is performed by a highly skilled technician at a guaranteed cost. You avoid downtime because maintenance is performed on a defined schedule, where and when it’s most convenient for you