Customer Support Agreements

Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. And no one knows more about how to get the maximum value from your equipment than your local Cat dealer.

When it comes to product support, your Cat dealer is there to support you in the way that works best for you and your operation. A Customer Support Agreement (CSA) is any arrangement between you and your dealer that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees.

Our Cat Solutions and Cat Financial organizations work alongside dealers to bring a strategic perspective to equipment management, developing and executing comprehensive solutions that include budgeting, planning, execution and financing for maintenance and repair activities.

No matter which option you choose, you can be assured that your Cat dealer will provide you with careful planning and ongoing attention that will help you succeed. When you have a CSA with your Cat dealer, you have more time to do what you do best — run your business. Trained dealer technicians assist you by maintaining your equipment and driving down operating costs. In the end, everyone’s goal is the same: helping you get more work done at a lower cost.

Perhaps the most important feature of any CSA is flexibility. There are no pre-set requirements or specific products and services. Depending on your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. Your Cat dealer will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non Cat equipment.


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