How do I contact somebody if I have a question?
When you log into MyCatFinancial, there is a question mark in the top-right corner of each page. Simply click on this icon to access the Contact Us form and submit your question(s).
Account
If you already have an existing account with another Cat App, you can use the same account to sign in here
One Account. All of Cat.
Your Caterpillar account is the single account you use to log in to select services and applications we offer. Shop for parts and machines online, manage your fleet, go mobile, and more.
Welcome Back!
My Account Dashboard
Account Information
Site Settings
Security
Logging into MyCatFinancial
New to Cat® online tools?
Already have an account with Cat?
- Create Account: Click “Create Account” on MyCatFinancial (web or app) and input required registration information.
- Protect Your Account: Enter the registration verification code sent to your email. Create a password. Set up multi-factor authentication.
- Link Your Financial Information: Link a contract using the contract number, serial number or customer number, and the effective contract date.
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Efficiency
Streamline your workflow by managing your accounts on the go and on your schedule
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Safety
Securely access important documents or communications
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Convenience
Centralize your interactions and view all your activity with Cat Financial in one place
Frequently Asked Questions
Can multiple users access a single account? If so, how do I add or change users?
Each MyCatFinancial account uses a single username and password to sign-on. However, contracts can be linked to multiple accounts, allowing different individuals to view the status of contracts.
Can I request or apply for financing through MyCatFinancial?
No. While you can link your contracts to your account, you cannot apply for financing within MyCatFinancial. To apply for financing, please visit our application page to download your application or please contact your local Cat Financial representative at 1-800-651-0567 or nabc.customerservice@cat.com Monday - Friday, 7 a.m. - 6 p.m. (CST).
Will MyCatFinancial provide confirmation emails for various actions, such as when a contract is added or if payments are late?
MyCatFinancial will send a confirmation email when you register for an account, and you will also receive automated alerts related to credit applications. You can adjust your notification preferences by clicking the person icon in the top-right corner of the homepage and selecting “Manage Notifications.”
What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) is a simple, powerful security measure to help restrict access, allowing only you to access your account information and protecting your account against increasing online threats.
What should I do if I lose access to my authentication method when logging into MyCatFinancial?
If you have issues accessing your account, leverage the self-service account recovery tool to reset your method. Alternatively, contact our customer service team to validate your identity and recover your access. Once you regain access and have enabled a new method, we recommend resetting your password.