Grant County Public Utility District

See how cultural changes cut incident rates in half at this hydro-electric power organization.

Industry

Electric Utility (Generation, Transmission & Distribution)
 

Situation

The Grant County Public Utility District is a hydro-electric power generation, transmission and distribution organization in the Pacific Northwest with 720 employees. After a serious incident injured six electricians, the district embarked on a journey to improve their culture — creating one where everyone was empowered to speak up when they saw something unsafe, and where the employees became the guiding coalition for improvement alongside their leaders and safety professionals.

Solution
of
Results

The company successfully conducted three Rapid Improvement Workshops over the course of two years, developing a more engaging and impactful safety meeting process, a new employee onboarding program, and leadership development curriculum. Data indicated this work resonated, as positive employee perception of their culture increased 14.1%. This work also impacted the bottom line, as the district experienced a 57.8% reduction in incident rate in the same period.

14.1% Improvement in Positive Perception

57.8% Reduction in Incident Rate