Caterpillar Safety Services

Speak up! Listen Up!

Clear safety communication is the foundation of safety excellence. This workshop teaches you the skills to both give and receive feedback about safety issues in a positive constructive way.

Speak Up! Listen Up!

About Speak up! Listen up! - Safety Communication Training

Safety conversations aren’t always comfortable, but all employees should be empowered to communicate constructively. Speak Up! Listen Up! equips all levels of your organization with the tools and a practical process for delivering and receiving safety-related feedback, so all employees are able to confidently speak up, and listen up, about safety.

Speak Up! Teach employees to confdiently give effective safety-related feedback to co-workers. Each employee can contribute to workplace safety by learning simple, easy-to-use feedback techniques. 

Listen Up!  Receiving feedback is not always easy. It is easy to take the message as criticism or feel defensive. The internal challenges people face when receiving feedback are explained along with how to overcome those challenges. Participants will be able to process and receive messages in a productive way and contribute to the safety culture of the organization.

Once employees are confident to demonstrate effective communication skills, it empowers them to contribute to workplace safety in a simple and positive way. Giving feedback doesn’t happen automatically. Learning the skills to deliver the message so it is well received gives employees confidence to take responsibility for speaking up when they see unsafe behaviors or conditions.

Speak Up! Listen Up! is also has industry-specific options for construction and electric utilities. It is available in multiple languages.

Key Facts

Who's it for?                            All employees and leaders.
Why do it? Learn a process to give and receive feedback in a constructive, positive way.
Format Half day workshop, with presentation, video, participant workbooks and facilitator guide. Speak Up! Listen Up! can be delivered by Caterpillar experts or by facilitators within your organization or virtually. Inquire about available languages. 
Outcomes
  • Learn why it is everyone’s responsibility to speak up whenever they see something unsafe.
  • Understand the key elements of giving and receiving effective feedback.
  • Be skilled enough to apply effective communication techniques on the job.

"IN A GLOBAL COMPANY, IT'S IMPORTANT TO HAVE A CONSISTENT, UNIVERSALLY APPLICABLE MESSAGE TO COMMUNICATE YOUR KEY VALUES. 

SPEAK UP! LISTEN UP! DELIVERS REALISTIC SCENARIOS AND BASIC COMMUNICATION TOOLS THAT SUPPORT EATON'S COMMITMENT TO SAFETY AND RESONATES WITH OUR EMPLOYEES WORLDWIDE."

Karen Lynn
Manager, Corporate Sustainability Programs
Eaton Corporation

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